Note: The job is a remote job and is open to candidates in USA. IONIX provides External Exposure Management solutions that help enterprises protect their external attack surfaces from cyber risks and improve security team efficiency. The Senior Technical Customer Success Manager will lead technical engagement with enterprise customers, guide stakeholders in using IONIX technology, manage customer success plans, and influence product development based on customer needs.
Responsibilities
- Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIX’s customers
- Build strong relationships with IONIX clients and act as their primary point of contact
- Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using IONIX technology
- Develop and execute customer success plans that align with client goals
- Ensure that clients are satisfied with our products and services and act as their advocate within our organization
- Help improving IONIX products by understanding customers needs and influencing IONIX’s product roadmap
Skills
- You must deeply be immersed in web technologies, and with significant prior cyber and relationship management experience
- You must possess excellent technical and business communication skills, guiding hands-on cyber security researchers, Application security and incident response managers, to CISOs
- 5+ years in a customer-facing management technical role
- Experience working with large enterprises and managing complex customers interactions
- Previous Cyber security vendor experience
- Strong organizational and project management skills
- Ability to work independently and as part of a team
- Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI)
- Proven understanding of Web Security concerns, requirements, and technologies
- Previous startup experience – an advantage
Benefits
- Remote work arrangement
- Working in a diverse, dynamic culture
- Building next generation cyber security technology
Company Overview