Note: The job is a remote job and is open to candidates in USA. 5 Factor Technology provides holistic technology management solutions focused on innovation and client service. The Service Delivery Manager will lead and develop technical staff while managing client relationships, service governance, technical troubleshooting, and continuous improvement. The role combines strategic leadership with hands-on technology service delivery.
Responsibilities
- Lead and develop technical staff in alignment with the company’s purpose, vision, and Success Factors
- Build strong client relationships and help ensure an exceptional service experience
- Support strategic initiatives through innovative technology and a stable, secure technology platform
- Provide hands-on troubleshooting and technical assistance, escalating complex issues when appropriate
- Drive service governance, internal accountability, and clear external reporting
- Promote professional growth, training, collaboration, and sustainable work practices across the team
- Stay current on emerging technologies and identify opportunities to improve service delivery
Skills
- Bachelor's degree in Information Technology, Computer Science, or a related field from an ABET/EAC-accredited program, or equivalent qualifications
- Seven or more years of experience leading or directing a technology team
- Demonstrated supervisory and people-leadership experience
- Strong written and verbal communication skills
- Ability to balance strategic priorities with hands-on service delivery and technical support
- A master's degree is preferred
- Relevant information technology certification preferred; Microsoft Azure certification is a plus
Benefits
- Professional growth and training opportunities
- A safe learning environment that is inclusive and diverse
Company Overview