Note: The job is a remote job and is open to candidates in USA. GFiber, an Alphabet company providing Google Fiber and Google Fiber Webpass internet services, is seeking a Service Delivery and Provisioning Program Manager. This role manages the end-to-end delivery and activation of network services, coordinates provisioning and carrier milestones, tracks vendor performance, and improves workflows across Network Operations and related teams.
Responsibilities
- Provisioning Collaboration: Perform end-to-end technical provisioning and execution, driving process improvements and high operational standards across all assigned projects
- Drive Service Delivery: Track and manage end-to-end delivery of Dark Fiber, Wavelengths, and IP Transit services, ensuring all key carrier milestones are met on schedule
- Ensure Accurate Activation: Coordinate physical and logical activation activities while maintaining complete accuracy in network inventory, port allocation, and asset tracking
- Vendor Tracking: Monitor carriers and vendor performance against contractual timelines, escalating delivery delays and identifying vendor risks early
- Optimize Workflows: Identify efficiency bottlenecks in the Order-to-Service pipeline, assist in implementing automation, and support tooling enhancements for network management
Skills
- Bachelor's degree in a technical or business field, or equivalent practical experience
- 5 years of experience in network service delivery, telecommunications operations, or technical program management
- Experience managing the delivery of large-scale infrastructure projects (e.g., Dark Fiber IRUs, high-capacity transport, or data center builds)
- Deep technical understanding of the physical and logical layers of networking, including fiber characterization, optical transceivers, and cross-connect architecture
- Experience working at a major ISP or Tier 1/2 Carrier in a provisioning or service delivery capacity
- Demonstrated ability to use data and metrics (KPIs) to drive operational efficiency and identify systemic project risks
- Exceptional communication and negotiation skills, with a track record of unblocking stalled projects through vendor account management
- Experience with Network Inventory Management systems and Salesforce-based order management workflows
Benefits
- Bonus
- Benefits
Company Overview