Note: The job is a remote job and is open to candidates in USA. Crane Payment Innovations (CPI), part of Crane NXT, provides payment and transaction technology used across retail, gaming, vending, and parking environments worldwide. The Service Contracts Administrator supports sales regions and branches with service contract opportunities, processes service-related transactions accurately, assists internal teams and customers, and contributes to service quality and process improvement.
Responsibilities
- Make a high volume of service contract calls to customers for service agreement conversion (T&M to Service Agreement, Upgrading Service agreements)
- Accountable for interpretation and processing accuracy while entering data into ERP System
- Accountable for maintaining standards of quality and productivity for all transactions
- Research and assist Branch personnel and Key Account Managers with service contract requests
- Review of Service agreements to ensure correct zones, volumes and PMs are represented
- Fully support sales teams/branches-single point of contact for service contract requests
- Be prepared to back up other team members in their absence
- Execute orders, credits, returns, customer e-mails, etc.…. upon request
- Handle customer calls regarding service contracts, order placement and general inquiries
- Be able to work independently and in teams in order to meet and exceed department KPI/metrics
- All other duties as required
Skills
- Excellent PC skills-including Salesforce.com and all Microsoft applications
- Drive and desire to provide world class service
- High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
- Excellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environment
- Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities
- Results and people oriented with sound judgment—ability to balance other business considerations
- Team player – able to work in a matrix organization
- Excellent communication skills verbally and in writing
- Strong analytical and problem solving skills
- Excellent verbal and written communication skills and the ability to write or speak about complicated issues in a manner that will be understood by all
- Strong Attention to details - able to proof their own work and the work of others to make certain that all important details are entered properly
- Keyboarding skills, and familiar with Excel, Word, Outlook and Internet Search Engines
- Ability to deal with problems involving several concrete variables in standardized situations
- Excellent communication skills for communicating benefits to customers
- Personable, approachable and able to work easily with others at all levels
- Extroverted and positive personality even in the direst situations
- Adaptable to changes in technology and processes that will occur in the department
- Office environment; must be able to perform frequent repetitive tasks, and be able to sit at or stand and operate a computer for 85% of the day
- The employee must occasionally lift up to 25 pounds (storage boxes)
- Bachelor's degree preferred
Company Overview