Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a Project Manager for a rapidly growing IT managed services and professional services client. The role manages multiple customer-facing technical projects across cloud, cybersecurity, infrastructure, integration, modernization, and Microsoft 365 initiatives, coordinating teams, vendors, and stakeholders while ensuring delivery within scope, budget, quality, and timelines.
Responsibilities
- Manage multiple technical projects across different customers, internal teams, and workstreams
- Lead projects from kickoff and planning through execution, completion, and post-project review
- Deliver projects involving integrations, cloud migrations, firewalls, cybersecurity, data backup, Microsoft 365, modernization, and acquisition-related initiatives
- Review project scope after handoff from Solutions Architecture and Sales
- Build and maintain project plans, schedules, resource allocations, milestones, and work breakdown structures
- Coordinate solution architects, project engineers, internal departments, vendors, and customer resources
- Track scope, budget, resource burn, timelines, dependencies, deliverables, and overall project performance
- Monitor project profitability and gross margin throughout the engagement
- Lead client meetings and provide clear status updates to customers, stakeholders, and leadership
- Manage customer expectations and communicate client responsibilities, decisions, risks, and deadlines
- Identify and resolve project issues, risks, blockers, and scope concerns
- Facilitate quality assurance, testing, implementation readiness, and project cutovers
- Maintain accurate project documentation, reporting, financial data, and status information
- Ensure compliance with PMO processes, tools, documentation standards, and delivery methodologies
- Support PMO initiatives and help improve consistency across a growing portfolio
- Contribute to a PMO currently managing approximately 40 to 60 active projects, with a target portfolio of roughly 20 to 30 projects as the team expands
Skills
- Bachelor's degree in Business, Information Systems, Engineering, or related field (or equivalent experience)
- 4-7 years of project management experience with a strong background in MSP, IT services, or professional services environments
- Proven ability to manage multiple technical projects from initiation through closure, including scope, budget, timelines, resources, and deliverables
- Strong client-facing communication skills with experience managing stakeholders, expectations, and customer relationships
- Experience leading cross-functional teams and coordinating internal resources, vendors, and customer stakeholders
- Proficiency with project management tools (GuideCX, Jira, monday.com, MS Project, ConnectWise, or similar) and project management methodologies
- Strong organizational, problem-solving, risk management, and financial management skills, including project profitability and margin tracking
- PMP, PRINCE2, CAPM, ITIL, or Lean Six Sigma certification
- MBA or another relevant advanced degree
- Experience managing cloud migrations, systems integrations, firewall deployments, cybersecurity projects, Microsoft 365 initiatives, data backup projects, IT modernization, or acquisition integrations
- Experience supporting customers in manufacturing, legal services, banking, credit unions, community banking, or fintech
- Familiarity with industry regulations, security standards, and IT best practices
- Experience working in a growing, acquisition-driven organization
- Experience co-managing complex enterprise customer projects
- Knowledge of quality assurance, testing, and technical cutover processes
Company Overview
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