Note: The job is a remote job and is open to candidates in USA. Peak Technologies, Inc. is a company focused on client account management and customer satisfaction. The Service Account Manager is responsible for managing client portfolios, ensuring customer satisfaction, and driving revenue growth through upselling and cross-selling strategies.
Responsibilities
- Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues
- Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives
- Develop and execute strategic account plans to drive revenue growth and achieve sales targets
- Identify opportunities for upselling and cross-selling additional products and services to existing clients
- Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner
- Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights
- Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats
- Proactively address any customer concerns or escalations to ensure a positive customer experience
- Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns
- Maintain accurate records of customer interactions and sales activities in the CRM system
Skills
- Bachelor's degree in business administration, marketing, or a related field
- Proven experience in account management, sales, or customer service
- Strong communication, negotiation, and interpersonal skills
- Ability to build and maintain strong relationships with clients and internal stakeholders
- Excellent problem-solving and decision-making abilities
- Self-motivated with a strong sense of accountability and ownership
- Proficiency in Microsoft Office suite and CRM software
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Willingness to travel occasionally for client meetings and industry events
- Relevant certifications (e.g., Certified Account Manager) preferred but not required
Company Overview