Note: The job is a remote job and is open to candidates in USA. Tata Consultancy Services is hiring a Senior/Technical Consultant to lead ServiceNow implementation and support work across IT service management modules. The role involves translating customer requirements, reviewing estimates, resolving application issues, mentoring teams, and coordinating with customers and project teams.
Responsibilities
- Understanding customer business requirements and convert to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Review, and do proactive analyze and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
- Evaluate the tool stability and performance and provide recommendations
Skills
- ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Understanding customer business requirements and convert to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
- Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
- Review, and do proactive analyze and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology
- Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
- Excellent team management skills to manage the project team and members
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
- Experience in ServiceNow custom application design and development
- Evaluate the tool stability and performance and provide recommendations
- Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
- Preferred to have ServiceNow Implementation Specialist certification
- Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
- ServiceNow CSA, CAD certifications
Benefits
- Remote
Company Overview
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