Note: The job is a remote job and is open to candidates in USA. RxBenefits, Inc. is a benefits services company seeking a Senior Workforce Analyst to lead workforce planning and capacity analytics. The role builds and owns workforce models, dashboards, and scenario analyses that inform hiring, coverage, account assignments, organizational design, and executive decision-making. It also partners with HR, Finance, Revenue Operations, and business leaders to provide real-time workforce insights and manage hiring pipeline priorities.
Responsibilities
- Build and continuously refine workforce models that align capacity with business demand drivers (sales pipeline, renewals, account segmentation, and account complexity)
- Develop and maintain a group and individual-level capacity model for Strategic Account Executives (SAEs) that accounts for variability in workload, tenure, and performance
- Create and evolve an account complexity framework (client size, program mix, broker dynamics, service requirements, etc.) and translate that into differentiated capacity assumptions
- Move beyond “accounts per individual” thinking to a weighted capacity model, where more complex clients appropriately consume more capacity
- Translate forecasted new business, client changes, and expected retention churn into forward-looking hiring and coverage plans based on true capacity—not averages
- Develop scenario-based models to guide leadership decisions on headcount, timing of hires, and organizational structure as client base grows
- Serve as the single source of truth for workforce planning updates to senior leadership
- Maintain a real-time view of open roles, candidate pipeline status, and hiring progress
- Provide frequent, clear updates on:
- Hiring pipeline health and velocity
- Role prioritization and sequencing
- At-risk personnel (performance, attrition risk, transitions) and associated backfill/capacity needs
- Ensure leadership always has a current, accurate picture of workforce supply vs. demand
- Support HR and leadership to translate workforce plans into hiring action
- Support tracking and management of the hiring pipeline across roles—from req approval through offer acceptance via model and capacity insights
- Support Account Management leadership to align candidate prioritization to the highest-impact gaps identified through workforce modeling
- Own workforce dashboards that provide visibility into capacity at the individual SAE level, including over/under-utilization
- Highlight where account complexity creates strain or inefficiency within current team structure
- Deliver concise, executive-ready insights that inform decisions on hiring, backfills, account assignments, and segmentation
- Proactively identify risks tied to uneven workload distribution, turnover, or demand shifts
- As a key contributor of the support Revenue Operations provides, you will partner with HR, Finance, and business leaders to ensure alignment on workforce assumptions and decisions
- Ensure workforce data is consistent, accurate, and reflected across systems and reporting
- Support, where needed, alignment between workforce planning, compensation structures, and operational execution
Skills
- 5+ years of experience of proven, effective workforce planning models, capacity planning, and workforce analytics in a mid to enterprise-sized organization
- Demonstrated experience building capacity models that account for variability (not averages)
- Experience modeling workload at an individual contributor level (ideally in AM, SAE, or similar roles)
- Strong, demonstratable analytical skills with the ability to translate complex inputs into practical decisions
- Experience supporting hiring planning and pipeline management processes
- Ability to operate in a fast-paced environment with shifting priorities and executive visibility
- Strong communication skills—can confidently translate data into clear, actionable leadership updates
- Experience in Revenue Operations, Sales Operations, or Account Management environments
- Familiarity with portfolio-based roles where account complexity drives workload models
- Experience building segmentation, coverage, or capacity models for client-facing teams
Benefits
- Short-term incentive eligibility; incentive amounts vary by individual and business goals.
- Remote first work environment
- Choice of a HDHP or PPO Medical plan, with 100% of the HDHP premium paid for you and your eligible family members
- Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance, with 100% of premiums paid (for your family too on Dental and Vision)
- Additional buy-up options for Short- and Long-Term Disability and Life Insurance
- 401(k) with an employer match up to 3.5% available after 60 days
- Community Service Day to give back and support what you love in your community
- 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
- Reimbursements for high-speed internet; a computer and monitors provided to help you do your best work
- Tuition Reimbursement for accredited degree programs
- Paid New Parent Leave that can be used for adoption or birth
- Pet insurance to protect your furbabies
- A robust mental health benefit and EAP service through Spring Health to support you when you need it most
Company Overview
Company H1B Sponsorship