Note: The job is a remote job and is open to candidates in USA. Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to work for headquartered in Dallas, Texas, partnering with educational institutions to engage alumni and members. The Senior Workforce Analyst is responsible for monitoring call traffic, optimizing resource utilization, and providing insights through workforce metrics and reporting.
Responsibilities
- Analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates
- Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce
- Applies predictive models and methods to develop short and long-term forecasts
- Produces reports and visualizations that provide easy-to-understand information required for decision-making
- Manages changes to scheduling to ensure adequate daily resource coverage
- Communicate with management and operations team to ensure compliance with company standards
- Monitor attendance and schedule adherence
- Performs any other related duties as required or assigned
Skills
- Ability to organize information, pay attention to detail and accurately follow procedures
- Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time
- Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies, including being sensitive to professional ethics
- Experience with Workforce Management software (scheduling, performance tracking, reporting)
- Proactive working style
- Demonstrate strong analytical skills
- Ability and willingness to learn new software applications
- Skills in complex problem-solving, judgment, critical thinking, and decision-making
- Ability to be highly organized with an emphasis on accuracy and timeliness
- Must be able to work a flexible schedule, including Saturdays
- Minimum High School Degree or equivalent
- 2-4 years of related experience
- A Bachelor's Degree is strongly preferred but not required
Benefits
- This position is remote
- Must be able to work a flexible schedule, including Saturdays
- Associate must live in AL, AR, FL, GA, KS, NM, OK, SC, TX, or VA
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