Note: The job is a remote job and is open to candidates in USA. Jackery is hiring a Senior Website Sales Representative to convert inbound phone and website inquiries into sales and support growth of its direct-to-consumer business. The role provides product consultation, manages and nurtures leads, and shares customer insights to improve website conversion and the purchasing experience.
Responsibilities
- Respond to inbound customer inquiries through phone, live chat, email, and website forms
- Provide professional product consultation and guide customers through purchasing decisions
- Convert inbound leads and website traffic into successful sales
- Technical Consultation: Perform basic load calculations and power-need assessments to recommend the optimal Jackery Solar Generator configurations based on specific customer use cases (e.g., off-grid living, emergency home backup, professional field work)
- Strategic Upselling: Actively promote add-ons, including portable solar panels, extra battery packs, and Jackery Care extended protection plans to increase AOV (Average Order Value)
- Proactive Lead Nurturing: Re-engage with "abandoned cart" customers and cold leads from the website to resolve technical hesitations and close the sale
- Manage inbound leads through the CRM system and maintain accurate records of customer interactions
- Conduct timely follow-ups with potential customers to increase conversion rates
- Identify common customer questions, objections, and barriers to purchase
- Provide insights to marketing and product teams to improve website conversion performance and user experience
- Develop strong expertise in company products and solutions
- Clearly explain product features, benefits, pricing, and use cases to customers
- Deliver high-quality customer service throughout the online buying journey
- Support customers with product selection, order inquiries, and purchase-related questions
Skills
- Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
- 5–7 years of sales experience
- Proven ability to convert inbound leads into closed sales
- Strong communication and customer consultation skills
- Experience using CRM systems (OMS, Zendesk)
- Preferably in inside sales, phone sales, or e-commerce sales
- Experience selling consumer electronics, energy products, or home energy solutions
- Familiarity with Shopify or other DTC e-commerce platforms
- Experience in high-volume inbound sales environments
Company Overview