Note: The job is a remote job and is open to candidates in USA. Keeper Security is a cybersecurity software company that develops zero-knowledge and zero-trust security solutions, including its KeeperPAM platform. The Senior Technical Program Manager will drive execution across the Privileged Access Management portfolio by coordinating product initiatives, customer-impacting issues, dependencies, risks, releases, and cross-functional technical teams.
Responsibilities
- Drive execution of roadmap initiatives across the KeeperPAM portfolio, including secrets management, secure remote access, endpoint privilege management, discovery, machine identity and related capabilities
- Translate product priorities into clear execution plans, milestones, dependencies and cross-functional workstreams
- Partner closely with Product Management and Engineering leadership to ensure roadmap initiatives progress from requirements through development, QA and release
- Coordinate complex customer-impacting issues across Engineering, Support, Solutions Engineering, Product and other technical teams
- Lead cross-functional efforts to identify root causes, define action plans, establish ownership and drive high-priority customer issues to resolution
- Track engineering dependencies, technical risks, blockers and delivery status across multiple concurrent initiatives
- Maintain clear visibility into roadmap execution, release readiness and customer commitments for leadership and stakeholder teams
- Facilitate technical discussions and ensure decisions, dependencies and follow-up actions are clearly documented and assigned
- Coordinate release planning, validation, readiness reviews and handoffs across Product, Engineering and QA teams
- Identify process gaps that create delivery friction and work with teams to improve execution, communication and operational efficiency
- Support prioritization discussions by providing clear information on dependencies, delivery risk, engineering capacity and customer impact
- Develop and maintain program metrics, status reporting and dashboards that provide visibility into roadmap progress and issue resolution
- Use AI-enabled tools such as Claude, ChatGPT or similar platforms to improve technical analysis, documentation, issue summarization, status reporting and workflow efficiency
Skills
- * 5+ years of experience in technical program management, engineering program management, technical project leadership or a related role within SaaS, cybersecurity or enterprise software
- * Strong technical understanding of software development, APIs, cloud infrastructure, integrations and modern enterprise application architectures
- * Experience driving complex software initiatives across Product, Engineering, QA and customer-facing teams
- * Demonstrated experience managing multiple technical workstreams, dependencies, risks and delivery timelines
- * Experience coordinating complex customer escalations or production issues involving multiple engineering teams
- * Ability to read and understand technical requirements, architecture discussions, logs, API documentation and engineering tradeoffs
- * Strong understanding of Agile software development, release management and software delivery processes
- * Ability to communicate effectively with engineers, product leaders, executives and customer-facing stakeholders
- * Proven ability to bring structure and accountability to ambiguous or rapidly changing technical initiatives
- * Strong organizational, prioritization and problem-solving skills
- * Ability and willingness to use AI-enabled tools effectively for technical analysis, documentation, issue management and program execution
- * Bachelor's degree in Computer Science, Engineering, Information Systems, Business or a related field, or equivalent practical experience
- * Experience working with privileged access management, identity security, secrets management or cybersecurity products
- * Experience supporting enterprise customers with complex technical deployments or escalations
- * Familiarity with cloud platforms, APIs, authentication, DevOps workflows and enterprise integrations
- * Experience with secrets management, secure remote access, machine identity or endpoint privilege management
- * Previous experience as a software engineer, solutions engineer, technical support engineer or other technical practitioner
- * Experience working in a high-growth SaaS or cybersecurity environment
Benefits
- 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL or El Dorado Hills, CA metro areas.
- Medical, Dental & Vision (inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life
- Voluntary Short/Long Term Disability Insurance
- 401K (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc.)
- Above-market annual bonuses
Company Overview