Note: The job is a remote job and is open to candidates in USA. Loancrate builds AI-native tooling to automate mortgage workflows and simplify home-buying by replacing outdated lending software. The Senior Technical Product Manager will own a product area end-to-end, lead customer discovery, define product direction and specifications, prototype ideas, collaborate with Engineering and Design, and drive successful delivery and iteration of reliable mortgage automation products.
Responsibilities
- Own the end-to-end product lifecycle for your area - discovery, definition, delivery, and iteration - in lockstep with Engineering and Design. This includes driving how we turn non-deterministic LLMs into reliable, mission-critical mortgage automation: defining requirements, evaluating tradeoffs, and setting success criteria
- Lead customer discovery with mortgage lenders, loan officers, and ops teams - running interviews, digging into workflows, and turning what you learn directly into a roadmap grounded in customer evidence, business strategy, and technical feasibility
- Prototype and explore product ideas hands-on - using AI coding tools and your technical background to validate early and bring Engineering concrete starting points
- Craft well-structured product specs and acceptance criteria that give Engineering and Design the clarity to move quickly and iterate intentionally
- Define success metrics for every major initiative and drive post-launch iteration until the outcomes are there
- Be the voice of the customer in technical architecture discussions - pushing back hard when tradeoffs compromise the user experience
- Partner with Sales and Customer Success to shape positioning and influence deal cycles for your product area
- Make the hard calls on scope - you ship focused, well-executed products and know when to ship with conviction
Skills
- Own the end-to-end product lifecycle for your area - discovery, definition, delivery, and iteration - in lockstep with Engineering and Design
- Lead customer discovery with mortgage lenders, loan officers, and ops teams - running interviews, digging into workflows, and turning what you learn directly into a roadmap grounded in customer evidence, business strategy, and technical feasibility
- Prototype and explore product ideas hands-on - using AI coding tools and your technical background to validate early and bring Engineering concrete starting points
- Craft well-structured product specs and acceptance criteria that give Engineering and Design the clarity to move quickly and iterate intentionally
- Define success metrics for every major initiative and drive post-launch iteration until the outcomes are there
- Be the voice of the customer in technical architecture discussions - pushing back hard when tradeoffs compromise the user experience
- Partner with Sales and Customer Success to shape positioning and influence deal cycles for your product area
- Make the hard calls on scope - you ship focused, well-executed products and know when to ship with conviction
- A technical background - software engineering experience, or enough depth that you can read a codebase, prototype with AI coding tools, and contribute meaningfully to architecture conversations
- Fluency with LLM concepts - prompting, evals, retrieval, fine-tuning - and the judgment to translate them into reliable, user-facing products
- Experience building B2B SaaS products in a regulated industry (fintech, insurtech, healthcare, or similar). Mortgage or lending experience is a big plus
- Sharp customer research instincts - you know how to ask the right questions, synthesize qualitative signal, and turn it into actionable insights grounded in direct user exposure
- Data fluency - comfortable pulling dashboards, digging into the numbers, and forming hypotheses from quantitative data
- A track record shipping in a fast-moving startup environment, including managing ambiguity and making decisions without complete information
- Exceptional written communication - your specs, docs, and async updates are clear, concise, and actually get read
- The ability to build strong working relationships with engineers - you understand technical tradeoffs well enough to have credible conversations and earn trust
- Experience owning product metrics and using them to guide iteration - not just tracking vanity metrics after the fact
Benefits
- Robust medical coverage (100% of employee + family premiums covered)
- Vision & dental coverage
- 401(k)
- HSA / FSA
- Access to lender partner’s employee loan program
- Remote-first culture - work from wherever you do your best work
- Flexible time off - we trust you to manage your time
Company Overview