Note: The job is a remote job and is open to candidates in USA. Akkodis is seeking a Senior Technical Consultant for a contract role supporting a client in Dearborn, Michigan. The consultant will lead end-to-end ServiceNow implementation, upgrade, migration, and integration projects, while providing technical leadership, troubleshooting, stakeholder collaboration, and team mentoring.
Responsibilities
- Lead end-to-end ServiceNow implementation, upgrade, migration, and integration projects across ITSM, ITAM, ITOM, CSM, and FSM modules
- Gather and analyze business requirements, translating them into scalable functional and technical ServiceNow solutions
- Provide technical leadership, project estimations, architecture guidance, and oversight throughout the implementation lifecycle
- Review, troubleshoot, and proactively resolve application issues while ensuring platform stability, performance, and compliance with ITIL best practices
- Mentor and support team members by sharing technical expertise, conducting knowledge transfers, and promoting development best practices
- Collaborate with customers and stakeholders through regular meetings, status reporting, risk management, and delivery of high-quality solutions
Skills
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field
- 6-8 years of hands-on experience with ServiceNow development, implementation, and administration
- Must possess ServiceNow Certified System Administrator (CSA), ServiceNow Implementation Specialist, and ITIL Foundation certifications
- Proven experience leading end-to-end ServiceNow implementation projects across ITSM, ITAM, ITOM, CSM, or FSM modules, with strong knowledge of integrations, upgrades, and Agile/Scrum methodologies
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Additional voluntary benefits
- EAP program
- Commuter benefits
- A 401K plan
- Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
- Holiday pay where applicable
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