Note: The job is a remote job and is open to candidates in USA. Semgrep, the leader in code security for builders, empowers invention without friction. The Senior Technical Account Manager (TAM) will drive the implementation and ongoing adoption of Semgrep for key customers, ensuring they realize the value of the platform through personalized growth plans and collaboration across teams.
Responsibilities
- Host monthly check-in’s with customers to understand their successes and challenges
- Speak with technical stakeholders within our customer base and internally within Semgrep
- Create personalized success plans for customers to ensure they grow the value of using our platform
- Partner with Sales to host executive business reviews with practitioners and the executive buyers
- Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests
- Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
- De-escalate urgent issues that may introduce churn risk
- Evolve our best practices to deliver exceptional service to our customers
- Contribute to documentation to widen the available information for how to use our products
Skills
- 5v+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
- A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc
- Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
- Excellent written and verbal communication skills with the ability to influence with an executive presence
- Familiarity with Web Application Security concepts including OWASP Top 10
- A background or genuine interest in DevSecOps or AppSec
- Engineering or technical degree from a four year college or university
Benefits
- We invest in our employees’ well-being and long-term success through a competitive, market-aligned benefits program that meets or exceeds local market standards across all of the regions in which we hire.
- Benefits offerings vary by location to reflect local requirements and norms.
- For more detailed, location-specific information, please visit Semgrep Benefits.
Company Overview
Company H1B Sponsorship