Note: The job is a remote job and is open to candidates in USA. Storyteller is a high growth B2B SaaS platform that allows companies to integrate Stories into their platforms. The Content Operations Analyst will ensure high-volume sports content is accurate and timely, handling live content checks, client communication, and process improvements.
Responsibilities
- Run content operations and support workflows during live sports events and other high-volume publishing periods
- Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency
- Spot, describe, and escalate issues clearly before they become client or user problems
- Triage support requests by gathering evidence, identifying likely causes, and communicating the next action
- Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability
- Maintain clear handovers, incident notes, support updates, and QA records
- Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats
- Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice
Skills
- Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information
- High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you
- Clear written English and the ability to explain an issue calmly, precisely, and without drama
- Reliability and follow-through when live coverage, client support, or content accuracy matters
- Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait
- Outcome ownership: you care whether the content, fix, or support update actually landed correctly
- Curiosity about systems. You want to understand why an issue happened, not just report that it happened
- Comfort using AI and tools to improve your own work while still checking important details yourself
- Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet
- Interest in sport, media, digital content, SaaS, or live operations
- Experience in content QA, customer support, live operations, editorial, proofreading, or moderation
- Experience working in a fast-paced operating environment
- Exposure to SaaS, sports, media production, CMS tools, or publishing workflows
- Examples of improving a checklist, workflow, support process, or QA process
Benefits
- Fully remote working anywhere in Turkey!
- 33 Days Paid Leave and Benefits
Company Overview