Note: The job is a remote job and is open to candidates in USA. IREN is a vertically integrated AI Cloud provider delivering large-scale data centers and GPU clusters for AI training and inference. The Business Operations Manager will run the planning, reporting, program management, operating cadence, executive support, team operations, and automation systems for Cloud Operations and SRE while working closely with the VP. The role also manages cross-functional initiatives, organizational processes, reporting, and executive workflows.
Responsibilities
- Own the operating cadence for Cloud Operations & SRE from staff meetings, business reviews, planning cycles and offsites
- Drive cross-functional programs and initiatives to completion on behalf of the VP, tracking plans, dependencies, risks and status, and escalating early when something is off track
- Build and maintain leadership reporting: KPI and SLO roll-ups, dashboards, weekly status and business review packages and keep the underlying data trustworthy
- Run the goal setting and OKR cycle for the org: drafting, tracking and reporting against commitments
- Coordinate invoice management for the teams, including vendor tracking, approval workflows, payment follow-up and record keeping
- Track headcount and open requisitions, coordinate hiring loops and candidate scheduling, and own onboarding for new team members
- Maintain team records, distribution lists, organizational documents and shared files to ensure key information is accurate, accessible and well organised
- Own internal team communications, all hands content and team offsites end to end
- Support the processes and activities of the teams, applying judgment and discretion to identify operational needs, adapt to shifting priorities, and contribute directly to the effective management of the team’s business operations
- Manage the complex calendar of the VP, Cloud Operations & SRE, including scheduling meetings, appointments, travel arrangements (domestic and international), and speaking engagements
- Organize and prepare for meetings by gathering documents, creating agendas, taking minutes, and coordinating logistics
- Act as a liaison between the teams and external parties, screening calls and visitors, answering inquiries with professionalism, and directing communications as needed
- Draft, review and send communications on behalf of the team as required
- Manage department credit cards, ensuring sufficient funds are available and receipts are logged accordingly
- Provide additional support to other departments, administrators or executives as needed
- Other duties as assigned by the company
Skills
- 5 or more years in business operations, program management, chief-of-staff or senior executive support roles, including direct experience supporting a senior executive, and at least some of it in a fast-moving, high-ambiguity environment (startup, scale-up, or a team inside a larger company operating like one)
- Genuinely AI-native. You use AI assistants and agentic tools every day, not occasionally. You can describe — in specifics — a workflow you automated, what broke, and how you fixed it. Prompting is not a party trick to you; it is how you work
- Hands-on with agentic tooling. Personal AI agents and assistants for calendar, inbox and scheduling; general-purpose assistants (Claude, ChatGPT, Gemini) as daily drivers; and connective tissue between systems. You do not need to be an engineer. You do need to be unafraid of documentation and have a high level of taste
- The ability to run a cadence and a program. Agendas, pre-reads, decision logs, status that is honest when it is bad. You are comfortable holding senior people to commitments they made, in writing, in front of their peers
- Comfort with numbers. You can build a reporting roll-up, spot the metric that is lying, and explain a trend to leadership without dressing it up
- Judgment under incomplete information, or with swinging-door outcomes. You would rather make a reversible decision now than wait for permission
- Instinctive discretion. You will sit close to board material, compensation, org changes and unannounced strategy. This is table stakes
- Bonus points if you are well beyond prompting and operating with context and graph loop engineering
- You have built something small and useful with low-code tools — a script, a dashboard, a bot — because it was faster than asking
- You have run a planning or OKR cycle for a technical org and lived with the result
- You have been given scope beyond a traditional remit: a project, a budget, a vendor relationship, a team offsite you owned outright
- Experience in an org where AI adoption was a stated strategy, not a pilot
- Comfort with data infrastructure, energy, or high-growth technical businesses
- You have opinions about which tools are overrated
- You know how to speak clanker
Benefits
- Annual performance incentives
- Opportunities to build long-term wealth through equity programs
- Relocation or Living-out-allowance / per diem (as appliable and based on successful candidate circumstances)
- 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
- Company-paid short-term and long-term disability insurance
- Voluntary life, critical illness, and accident coverage available
- Health Savings Accounts (HSA) – when combined with the High Deductible Health Plan
- Employee Assistance Program and wellness resources
- 401(k) retirement plan with company match
- Access to financial planning and legal services
- Paid Time Off (PTO) and paid holidays
- Internal skills training and advancement pathways
- Professional development to support certifications, continuing education, or role related training
- Company events and team-building activities
Company Overview