Note: The job is a remote job and is open to candidates in USA. Crossfuze is recruiting for a Senior Solutions Consultant to join our pre-sales team. The role involves demonstrating the value of the ServiceNow platform to customers and collaborating with them to scope and recommend solutions, ensuring a smooth transition to the delivery team.
Responsibilities
- ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects
- Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo
- Demonstrate functionality of ITSM and 6 other platform applications to prospects/customers
- Responsible for addressing customer business issues and translating to value through ServiceNow solutions
- Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
- For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
- For a given engagement, provide cost estimates with regard to time and resources
- Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction
- Work closely with the sales team to determine that our services are positioned properly on all designated accounts
- Ensure a smooth transition from sales to the delivery team as projects kick off
- Determine scope and prepare estimates for high-complexity deals involving multiple workstreams, custom applications, etc
- Prepare estimates for RFP responses
- Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral
- Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation
- Create and update estimating details on Crossfuze offerings
- At the direction of the Director of Solution Consulting, will help with onboarding of new hire Account Executives and Solutions Consultants
Skills
- 5+ year of sales or pre-sales experience
- 7+ years of functional and technical knowledge of ServiceNow configuration and implementation
- Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
- ServiceNow Certified System Administrator & 1-additional platform certification
- ITIL v3 or v4 certification
Benefits
- Flexible remote work options
- Additional PTO day for mental health
- Competitive paid time off
- Half-day Fridays
- Paid maternity and paternity leave for biological birth and adoption
- Newborn, adoption and fertility assistance
- Competitive training & development programs
- Healthcare Plan
- 401(k) with employer match
- 10 days toward bereavement leave
- Premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice
- On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
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