Note: The job is a remote job and is open to candidates in USA. APPLIED Adhesives is a leader in adhesive solutions, dedicated to solving complex challenges with innovative products. The Key Account Specialist, Upper Midwest is responsible for managing key account relationships and executing growth initiatives across assigned facilities, ensuring superior service and technical support.
Responsibilities
- Serve as the primary Applied Adhesives contact for assigned Key Account facilities
- Own day-to-day customer relationships with plant management, engineering, maintenance, and operations
- Conduct regular onsite visits to understand applications, production needs, and operational challenges
- Ensure consistent customer experience, responsiveness, and satisfaction at the facility level
- Lead adhesive trials, line startups, conversions, and optimization initiatives
- Diagnose bonding, application, or process issues and drive corrective actions
- Optimize adhesive usage, application methods, and total cost performance
- Coordinate internal technical resources and supplier support as needed
- Identify and develop plant level opportunities for new adhesives, technologies, and process improvements
- Build and manage a facility level opportunity pipeline
- Partner with the Key Account Manager on pricing strategy, approvals, and expansion planning
- Support expansion into new lines, applications, or facilities within assigned accounts
- Monitor competitive activity and communicate insights to account leadership
- Coordinate equipment installs, service calls, training, and technical support
- Manage plant level projects from planning through execution and follow up
- Partner with operations, supply chain, and service teams to resolve issues efficiently
- Ensure commitments to the customer are executed accurately and on time
- Execute national and strategic account plans at the plant level
- Participate in joint customer visits, trials, and account reviews as required
- Provide plant level insights to support forecasting, planning, and QBRs
- Maintain strong alignment with the Key Account Manager and Director of Sales – Key Accounts
Skills
- Associate's degree required
- 3–7+ years of experience in adhesives, industrial sales, manufacturing, or application engineering required
- Strong troubleshooting and problem-solving skills required
- Experience working in manufacturing or plant environments required
- Must have strong technical aptitude and understanding
- Must have ability and willingness to travel regularly to customer facilities
- Bachelor's degree preferred
- Experience with hot melt, water based, pressure sensitive, or reactive adhesives preferred
- Packaging, food & beverage, converting, or assembly industry experience preferred
- Familiarity with adhesive application equipment preferred
Benefits
- Medical, Dental and Vision Benefits
- 401k Match
- Flexible and Team-Oriented work environment
- Generous PTO policy
- Tuition Reimbursement
- Employee Assistance Program
- Career and talent development opportunities as well as opportunities for personal growth
Company Overview
Company H1B Sponsorship