Note: The job is a remote job and is open to candidates in USA. Intact Technology is a customer-focused technology services company that combines human ingenuity with intelligent tools to deliver smarter solutions and outcomes for clients. The Senior Solution Consultant serves as a technical pre-sales leader, designing ServiceNow solutions, partnering with Account Executives, guiding customers through complex sales decisions, and helping mature the pre-sales practice.
Responsibilities
- Lead technical solution strategy for strategic pursuits, designing compelling solutions that address customer needs and build confidence in Intact's ability to deliver
- Partner with Account Executives throughout the sales cycle, providing technical leadership during discovery, solution development, presentations, and proposal activities
- Serve as a trusted advisor to customers, partners, and internal stakeholders on ServiceNow and Intact's capabilities
- Support a portfolio of strategic accounts by partnering with Account Executives to develop solution strategies, engage customers, and drive successful outcomes throughout the sales cycle
- Contribute to account and pursuit strategies that align with customer objectives and Intact's growth strategy
- Collaborate closely with Delivery, Solution Architecture, Contracts, Finance, and Proposal Management to ensure successful pursuit execution
- Help shape and mature Intact's growing pre-sales practice by contributing best practices, reusable assets, and technical sales methodologies
- Mentor teammates and share knowledge to help establish a scalable and high-performing Solution Consulting organization
- Develop repeatable solutioning approaches that improve customer experience, sales effectiveness, and win rates
- Build and strengthen relationships with customers, ServiceNow, partners, and industry stakeholders
- Partner with sales leadership to align pre-sales strategy, account coverage, and technical capacity with pipeline growth
- Maintain deep knowledge of ServiceNow, federal modernization priorities, and Intact's evolving service offerings
- Represent Intact at customer, partner, and industry events as needed
Skills
- Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline, or equivalent combination of education and experience
- 7+ years of experience in enterprise software, consulting, solution architecture, pre-sales, or technology services, including leadership of complex customer engagements
- Demonstrated success supporting technical solution strategy and complex, enterprise sales pursuits
- Experience partnering with sales leadership and cross-functional teams to drive business growth and customer success
- Strong understanding of the ServiceNow platform and enterprise digital workflow solutions
- Proven ability to build trusted executive-level relationships with customers, partners, and internal stakeholders
- Experience partnering with sales teams through complex sales cycles
- Demonstrated ability to influence without authority, align diverse stakeholders, and drive decisions in complex environments
- Exceptional written, verbal, and presentation communication skills with the ability to articulate technical concepts to both technical and executive audiences
- Ability to travel as required to support customers, partners, and business development activities
- ServiceNow certifications (CSA required, CIS/CAD or other advanced certifications preferred)
- Experience supporting U.S. Federal Government customers and understanding of federal procurement and acquisition processes
- Experience helping establish or scale a technical pre-sales or solution consulting practice
- Experience mentoring teammates or contributing to the growth of a pre-sales organization
- Established relationships within the ServiceNow ecosystem, including customers, partners, or ServiceNow field organizations
- Experience with strategic capture, proposal development, and competitive pursuit strategy
- Active U.S. security clearance or ability to obtain one
Benefits
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
Company Overview
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