Note: The job is a remote job and is open to candidates in USA. Upserve is a restaurant technology and payments platform serving independent and multi-location full-service restaurants. The Senior Site Reliability Expert will design, operate, and improve reliable product infrastructure, using automation and cloud technologies to support development teams. The role also involves building scalable infrastructure, advocating for SRE and DevOps practices, and responding to production incidents while participating in on-call rotations.
Responsibilities
- Initiate and contribute to continuous improvement of our software delivery processes and practices in a multi-location, multidisciplinary team to empower and accelerate product development
- Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
- Design and architect operational solutions with the specific goal of increasing the standardization, automation, repeatability, cost-efficiency and consistency of operational tasks
- Working with developers and other SREs to design and build scalable, reliable and cost-efficient Cloud infrastructure
- Adhere to and advocate for best practices, including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and SRE/DevOps methodologies
- Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems (You will be on call for periods of time)
Skills
- Strong knowledge of Amazon Web Services
- Strong experience with Docker, Kubernetes & Linux Systems
- Experience with configuration management tools such as Chef, Puppet, Ansible, Salt
- Experience with Infrastructure as code practices: we use Terraform & OpenTofu
- Ability to read & write complex scripts using Shell
- Ability to read & understand programming languages: Python, Ruby, Go, etc
- Good understanding of Agile development and continuous delivery best practices, software engineering tools, processes, methods and testing
- Ability to collaborate effectively with other teams
- Ability to plan, organize, prioritize and stay focused
- Good experience provisioning and managing infrastructures with high availability constraints
- Good experience with cloud cost optimization
Benefits
- Lots of autonomy, flexible work culture and possibility of remote work
- Opportunity to learn and expand your skill set
- Tons of growth opportunities into technical or people management roles
Company Overview
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