Note: The job is a remote job and is open to candidates in USA. HubSpot is an AI-powered customer platform providing software, integrations, and resources that help businesses connect marketing, sales, and service. The Senior Services Consultant advises prospects and customers on implementation strategies, develops customized plans, recommends services and partners, and helps enterprise customers achieve long-term success with HubSpot.
Responsibilities
- Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers, to lead the customer to long term success with HubSpot:
- Diagnose customer need based on business objectives and technical requirements
- Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs
- Work directly with the customer or partner to define resource needs
- Establish clear milestones, project plans, and timelines for execution
- Present plans to the customer's Executive team
- Influence customer purchase decisions by driving urgency and certainty in recommended solutions
- Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers
- Build relationships with accredited Solutions Partners to:
- Enhance quality of recommendations
- Contribute to partner development by providing feedback directly and through PDMs
- Enhance effectiveness of partner accreditations
- Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects
Skills
- Fluency in English & Spanish
- Customer first mindset and a consultative approach to problem solving
- Deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
- Experience helping customers drive organizational change
- Experience driving value conversations to executive teams
- Excellent oral and written communication skills
- Ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision
- Strategic mindset and can help customers with their long-term planning, recommending additional HubSpot products and services that will help them grow
- Very detailed-oriented and have strong project management skills
- Strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy
Benefits
- On-target commission for employees in eligible roles
- Annual bonus targets under HubSpot’s bonus plan for eligible roles
- Some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
- Some roles may also be eligible for overtime pay
- United States hybrid or remote working
Company Overview
Company H1B Sponsorship