Note: The job is a remote job and is open to candidates in USA. Expel is hiring a Senior Security Solutions Engineer to serve as the technical expert supporting its Customer Success organization. The role handles complex customer and internal technical escalations, participates in customer calls, develops documentation and knowledge resources, partners with security and engineering teams, and mentors teammates.
Responsibilities
- Be the go-to escalation point for CS — responding quickly and accurately to ad-hoc technical questions from CSMs, TAMs, and TSEs so no one’s left waiting
- Hop on customer calls when the moment calls for deep technical expertise, backing up the CSM or TAM who owns the relationship
- Hunt down knowledge gaps and turn them into great documentation — authoring, reviewing, and continuously sharpening technical and process content
- Partner with teams across Security, Detection & Response, and Engineering to pull knowledge into the team and operationalize it
- Curate internal and external knowledge repositories and point people to self-service answers when that’s the faster path
- Enable other teams — especially CSM, TAM, and Technical Support — so the flood of inbound questions gets smaller over time
- Coach and mentor less experienced teammates, and keep clean records of inquiry volume so the team can prioritize what matters
Skills
- You've spent 7+ years in security, at least half of it in a technical, customer-facing role — ideally consultative
- You've got real depth across three or more security product spaces (EDR, NDR, SIEM, cloud, you name it) and you can reason about the tradeoffs teams make in security operations
- Just as important: you're a genuinely good communicator who can shift from talking shop with a practitioner to briefing a customer's senior leadership without missing a beat
- Sharp root-cause analysis and troubleshooting — you diagnose complex technical issues completely and accurately
- A firm grasp of the cybersecurity market: the products, the providers, and their real strengths and weaknesses
- Fluency in security controls across Windows, Unix/Linux, AWS, GSuite, O365, and network gear
- A solid handle on attack vectors, threat tactics, attacker techniques (think ATT&CK), and the attack lifecycle
- Strong consultative instincts — active listening, conflict management, negotiation, and knowing when (and how gracefully) to escalate
- An intrinsic drive to self-assess and keep getting better
- We're only hiring those authorized to work in the United States. We do not currently sponsor immigration visas
- A bachelor's degree and/or relevant certifications are a plus, but we care more about what you can do than where you learned it
Benefits
- Broad exposure to the technology, architecture, integrations, and security operations behind an MDR platform
- The opportunity to become a trusted technical resource across Customer Success, Security, Detection & Response, and Engineering
- The opportunity to solve complex technical problems while building documentation and processes that make the entire organization more effective
- Mentorship from curious security practitioners who genuinely enjoy sharing what they know
- Room to mentor others, sharpen your own technical depth, and continuously improve how you support customers
- Variable eligibility
- Equity
- Unlimited PTO
- Work location flexibility
- Up to 24 weeks of parental leave
- Excellent health benefits
Company Overview