Note: The job is a remote job and is open to candidates in USA. ShyftOff is a platform that helps contact centers manage staffing, customer experience operations, and payments through AI and W2 agents. The company is seeking a Financial Services Support Representative to assist customers with banking cards and everyday financial transactions, while providing secure, patient, and empathetic customer service.
Responsibilities
- Handling inbound calls from cardholders on card activation, replacements, lost or stolen cards, balances, and account questions
Skills
- Expertise in Financial Services, Customer Support, Customer Service, and ensuring high levels of Customer Satisfaction
- Strong Communication skills to effectively interact and engage with customers
- Handling inbound calls from cardholders on card activation, replacements, lost or stolen cards, balances, and account questions
- Ability to demonstrate patience and empathy while handling customer concerns
- Organizational skills for managing and documenting customer interactions efficiently
- High school diploma or equivalent required
- Previous experience in a similar role, financial services, banking or similar role is highly desirable
Benefits
- 100% remote contractor role
Company Overview