Note: The job is a remote job and is open to candidates in USA. Included Health is looking for a Senior Sales Operations Manager to help scale their Sales organization. This role involves partnering with Sales leadership to enhance operational processes, optimize sales workflows, and improve data analytics to drive growth and efficiency.
Responsibilities
- Partner with Sales leaders to improve operating cadence across pipeline reviews, forecast management, territory planning, and performance tracking
- Own and optimize core sales processes, including opportunity management, stage definitions, inspection workflows, pipeline hygiene, and key handoffs across teams
- Build and maintain trusted reporting and dashboards that help leaders understand pipeline health, conversion, bookings performance, and risk areas
- Translate business questions into clear analyses and actionable recommendations for Sales leadership
- Identify gaps in process, data quality, and system design, then drive practical solutions that improve visibility and execution
- Support quota, coverage, and territory planning processes in partnership with Growth, Finance, and leadership stakeholders
- Improve Salesforce data quality and process consistency to ensure reporting is credible, scalable, and useful
- Partner cross-functionally with Marketing, Client Success, Finance, Analytics, and Enablement to improve upstream and downstream go-to-market workflows
- Drive adoption of new tools, workflows, and operating expectations through documentation, training, and change management
- Help evaluate and operationalize AI and automation use cases that improve seller productivity and management visibility
Skills
- 5+ years of experience in Sales Operations, Revenue Operations, Growth Operations, or a related go-to-market operations role; mid-level candidates are welcome, with senior-level experience preferred
- Strong experience supporting B2B sales organizations with pipeline management, forecasting, sales process design, quota & territory planning, and operational rigor
- Strong Salesforce background, including reporting, dashboards, workflow/process design, and data quality management
- Strong data analytics capability with the ability to turn messy data into clear insights, recommendations, and executive-ready reporting
- Deep fluency in operating a GTM tech stack (e.g., Salesforce, Gong, HubSpot, Glean, AI tooling) and the ability to architect strategic system improvements
- Experience identifying opportunities for process automation and improvement, then driving those changes through implementation
- Strong executive communication skills and presence; able to synthesize issues clearly and influence leaders through data and sound judgment
- High-agency, ownership-oriented operator who works independently, follows through, and gets things done
- Comfort operating in ambiguity with strong attention to detail and a bias toward action
- Experience with BI and analytics tools such as Tableau, Looker, etc
- Experience working in healthcare, benefits, navigation, or other complex services environments
- Experience supporting AI readiness, workflow automation, or sales productivity tooling
- Comfort with or willingness to learn SQL
Benefits
- Bonus
- Equity
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Paid Time Off ("PTO") and Discretionary Time Off (7DTO8)
- 12 weeks of 100% Paid Parental leave
- Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
- Work-From-Home reimbursement to support team collaboration home office work
Company Overview