Note: The job is a remote job and is open to candidates in USA. REHAU Interior Solutions is seeking a customer-focused and proactive Customer Service Representative to join their team. This role involves serving as the primary point of contact for external customers, providing operational support to the Sales team, and ensuring customer satisfaction through effective problem resolution.
Responsibilities
- Serve as the primary contact for customer inquiries via phone and email
- Process customer orders, quotes, returns, and other requests accurately and efficiently
- Coordinate with internal departments to ensure timely order fulfillment and issue resolution
- Support the Sales team by providing order status updates, customer information, and administrative assistance
- Build and maintain strong relationships with customers through professional and proactive communication
- Resolve customer concerns while ensuring a positive customer experience
- Maintain accurate customer records and documentation within company systems
- Ensure compliance with company policies and established service standards
- Contribute to continuous improvement initiatives within the Customer Service function
Skills
- 3–5 years of experience in Customer Service, Sales Support, Order Management, or a related customer-facing role
- Excellent verbal and written communication skills
- Strong interpersonal skills with a customer-first mindset
- Highly organized with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical thinking skills
- Proficiency with Microsoft Office; experience with ERP systems (SAP is a plus)
- Ability to work independently in a remote environment
- Must be available to work within the Eastern Time Zone (EST)
Company Overview