Note: The job is a remote job and is open to candidates in USA. Docker is a globally distributed, remote-first company that provides tools and infrastructure for building, sharing, and running software applications. The Senior Sales Operations Analyst will support Sales and Go-to-Market teams through field ticketing, tech-stack user management, FP&A updates, Salesforce optimization, process implementation, and data hygiene.
Responsibilities
- Be responsible for our field ticketing system, acting as first line support to the field
- Hold responsibility for the end of month & end of quarter FP&A updates
- Complete the onboarding and offboarding processes for the field & GTM teams
- Own the internal documentation refresh cadence
- Assist with reviewing and optimising Salesforce page layouts including fields, validations and workflows for accounts, leads and contacts
- Manage users within our tech stack
- Assist with scoping, testing and rolling out new system processes
- Be involved in FY Planning activities
- Ongoing review of new accounts, leads and contacts added to the system to ensure the data is accurate, standardized and not duplicative
- Support the Sales Ops & GTM Ops teams with ad hoc requests
Skills
- • 2+ years of experience in Sales Operations • Experience working for a high growth software/SaaS company • Solid understanding of Salesforce accounts, contact and lead objects • Great communication and interpersonal skills • Technically savvy with Google Suite • Energy, enthusiasm, and love of building
- • Experience with Gong, LinkedIn Sales Navigator or ZoomInfo • Familiarity with AI tools, including building AI-assisted workflows is a benefit
Benefits
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Company Overview