Note: The job is a remote job and is open to candidates in USA. Assurant is a global business services company that supports, protects, and connects major consumer purchases. The Lead Account Executive serves as the primary relationship manager for assigned clients, managing MSO client programs, strategic account plans, service delivery, compliance, operational governance, and contract lifecycles. The role focuses on client satisfaction, account growth, issue resolution, and cross-functional collaboration.
Responsibilities
- Serve as the primary relationship manager for assigned clients, building and maintaining strong partnerships with key stakeholders and executive leaders to drive client satisfaction, retention, and long-term growth
- Lead strategic account planning by monitoring business performance, identifying growth opportunities, recommending program enhancements, and implementing solutions that optimize revenue, profitability, and operational effectiveness
- Conduct regular business reviews, analyze financial and operational metrics, and provide actionable insights and recommendations to clients and internal leadership
- Ensure service delivery commitments are met by proactively addressing issues, managing escalations, and collaborating with cross-functional teams to drive resolution and continuous improvement
- Partner with clients and internal stakeholders to implement business, regulatory, and compliance-related changes, ensuring adherence to company policies, contractual obligations, and applicable state and industry regulations
- Maintain the integrity of client business arrangements by overseeing accurate implementation and ongoing management of program requirements and operational changes
- Manage the full contract lifecycle, including negotiations, renewals, amendments, approvals, and issue resolution, while collaborating with Legal, Compliance, Finance, Sales, and executive stakeholders
- Ensure contractual terms are effectively administered and aligned with business objectives, regulatory requirements, and client expectations
Skills
- Minimum of 5 years of experience in enterprise strategic account management and account development, with a demonstrated track record of building and expanding customer relationships, developing account growth strategies, driving revenue, and partnering cross-functionally to deliver business results
- Extensive knowledge of mobile and telecommunications products, services, and solutions is required
- Proven ability to lead and influence large groups, drive engagement, and achieve business results
- Strong cross-functional collaboration skills, with the ability to work effectively across various departments and organizational levels
- Highly adaptable and able to perform effectively in a fast-paced environment where priorities, direction, and resources may shift frequently
- Up to 30% travel
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred
- Equivalent professional experience will be considered
- Exceptional presentation, verbal, and written communication skills, with the ability to clearly articulate complex ideas to diverse audiences
- Mobile device program experience
- Direct experience managing mobile device trade-in and upgrade programs
- Reverse Logistics experience
Company Overview