Note: The job is a remote job and is open to candidates in USA. ExtraHop is on a mission to protect and empower the connected enterprise by providing visibility into cyber threats and network performance issues. As a Senior Sales Engineer, you will lead technical sales strategies, deliver product demonstrations, and mentor other sales engineers while directly contributing to revenue growth and customer satisfaction.
Responsibilities
- Lead technical strategy across the full sales lifecycle, aligning ExtraHop’s capabilities with complex customer environments—from executive-level presentations and deep-dive demonstrations to proposal development, proof-of-concept execution, and business value realization
- Drive customer discovery efforts to uncover requirements for ExtraHop solutions
- Proactively mitigate technology-related buying objections from the sales opportunities
- Demonstrate ExtraHop’s platform with authority and market awareness to differentiate from the competition and identify where they fit in the context of the wider market
- Independently conduct Proof-of-Concepts (POC), from installing the appliance to helping prospective customers interpret data in the context of their environment to preparing/presenting a summary of the value demonstrated
- Surface and define compelling events, strategic business drivers and offer the optimal ExtraHop solution that addresses that requirement
- Articulate the security value proposition and key differentiating capabilities with executive fluency to prospective new customers and solutions partners
- Lead technical qualification and deal strategy within qualifying opportunities, mapping technical capabilities to business drivers/corporate initiatives, and scoping a BOM
- Collaborate with Regional Sales Managers and Sales Engineers to prepare and present proposals and RFIs
- Influence product direction and go-to-market strategy, acting as a key liaison between field intelligence and Product Management to shape next-gen cloud security offerings based on evolving customer needs
- Provide post-sales follow-up, technical training, and consulting
- Help with post-implementation support for key customers
- Champion a world-class customer experience ensuring total customer satisfaction with the customer's implementation experience
- Build and nurture strategic relationships with key partner SEs in your region ensuring they are enabled to position ExtraHop and advocate on our behalf with their customers
- Accurately capture sales updates and leverage SFDC to communicate to sales leadership ensuring clarity within opportunity development
Skills
- 7+ years selling Network and Cyber Security technology into large Enterprises with experience in routing/switching/firewall technology
- Bachelor's degree in computer science, information systems, or related area or demonstration of equivalent knowledge
- Complex and strategic selling experience required
- Deep understanding of enterprise-architecture concepts, risk management, and excellent working knowledge of key protocols across Layers 2-7 (e.g., TCP/IP, HTTP, DNS, SSL/TLS, etc.)
- Knowledge of emerging agentic SOC and NOC workflows
- Broad understanding of enterprise information technologies across the full OSI stack, cloud concepts (AWS, Azure, GCP)
- In-depth knowledge of Site Reliability Engineering Concepts
- Familiarity with automation and infrastructure as code technologies such as Ansible, Terraform, Cloud Formation
- Excellent organizational, interpersonal, and leadership skills
- Outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences
- Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
- Ability to focus on results while working independently when given a broad direction and desired results
- Ability to adapt to changing goals based on customer demands and market conditions while working with development and sales teams
- Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues
- Works cooperatively with others within the organization and other cross-functional stakeholders
- Works well in fast-paced, high-stress environments
- Has predictable, reliable attendance
Benefits
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
Company Overview
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