Note: The job is a remote job and is open to candidates in USA. Zendesk is redefining customer and employee experiences through autonomous Agentic AI and deep platform extensibility. The Senior Sales Engineer will develop production-ready proof-of-concepts, build API integrations, lead technical validations, scale internal tooling, and continuously develop expertise in LLMs, prompt engineering, and autonomous agent frameworks.
Responsibilities
- **Develop Proof-of-Concepts (POCs):** Own the technical execution and delivery of customized product demonstrations, technical sandboxes, and tailored prototypes that prove the power of Zendesk’s platform and AI capabilities
- **Build and Maintain API Integrations:** Use your coding and scripting skills to connect Zendesk to complex client tech stacks, leveraging REST APIs, webhooks, middleware platforms, and modern cloud infrastructure
- **Own Technical Validation:** Partner with account teams to confidently handle deep-dive technical validations, Security/Architecture questionnaires, and developer-to-developer technical reviews
- **Scale Internal Tooling:** Collaborate with senior specialists to build, maintain, and document reusable code snippets, demo accelerators, and automation templates that elevate the speed of the entire field team
- **Continuous Technical Learning:** Stay on the cutting edge of modern software trends, actively developing your skills in Large Language Models (LLMs), prompt engineering, and autonomous agent frameworks
Skills
- **Education:** Bachelor's degree in Computer Science, Business Analytics, Economics, Statistics, or a related highly quantitative, technical discipline
- **Experience:** 2 to 4 years of professional experience in a technical client-facing role (e.g., Solution Engineer, Sales Engineer, Technical Support Engineer, Implementation Consultant) or as a hands-on Software Developer looking to pivot into a strategic field role
- **Core Technical Skills:** Hands-on experience or academic proficiency with modern programming languages and web technologies (e.g., JavaScript, Python, Node.js) and working with REST/SOAP APIs
- **Technical Curiosity:** A strong foundational interest in AI technologies, including prompt engineering, LLMs, and autonomous software workflows
- **Travel Commitment:** Ability and willingness to travel about 30% annually for on-site technical workshops, team collaboration, and client validation sessions
- * **A Continuous Learner:** You love dissecting new technologies and frameworks; you don't wait for a training module to learn how something works under the hood
- * **An Execution-Focused Builder:** You thrive when given a complex technical problem, a blank IDE, and a deadline to build a working prototype
- * **A Strong Communicator:** You can sit across from a customer's developer, understand their stack, and explain technical solutions in a highly collaborative, approachable way
- * Familiarity with enterprise software infrastructure, cloud ecosystems (AWS, GCP, or Azure), or modern contact center architectures
- * Experience presenting technical or architectural concepts clearly to both technical and non-technical audiences
- * A portfolio of personal projects, GitHub contributions, or technical blogs that demonstrates your passion for building
Benefits
- May be eligible for bonus, benefits, or related incentives.
- Hybrid work arrangement with flexibility to work remotely for part of the week.
- Attend the local office for part of the week, with the specific in-office schedule determined by the hiring manager.
Company Overview
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