Note: The job is a remote job and is open to candidates in USA. Signifyd is a company dedicated to helping merchants build trusted relationships with their customers through advanced technology. They are seeking a Senior Sales Engineer to partner with large and strategic merchants to architect technical solutions that address complex fraud and data challenges, while influencing product and data science roadmaps.
Responsibilities
- Partner with Account Executives to drive the end-to-end sales cycle for Enterprise merchants, serving as the primary technical authority from initial discovery through contract execution
- Lead executive-level technical presentations and solution design sessions, building credibility with merchant CTOs, VPs of Engineering, and Heads of Product
- Own the technical validation process, including complex RFPs and high-stakes Proof of Concept (POC) engagements, ensuring a seamless transition from "technical win" to implementation
- Design and architect API integrations tailored to each merchant’s industry, business practices and solution requirements
- Translate merchant requirements across new industries, payment models, and fulfillment operations into detailed integration schema, data flow designs, and data requirements
- Lead technical discovery with merchant engineering and product teams to define integration scope, data requirements, success criteria, and key milestones
- Ensure integration designs are scalable, maintainable, and aligned with Signifyd's platform capabilities and API standards
- Evaluate the fraud risk profile of novel merchant business models and recommend integration and data strategies most likely to produce strong model performance and financial guarantee eligibility
- Consult on data health by defining high-quality training signals for new merchant categories (Marketplace, Subscriptions, BOPIS) to ensure optimal model performance
- Analyze fraud risk profiles for novel business models, recommending integration strategies that maximize model accuracy and financial guarantee eligibility
- Partner with Data Science to validate model performance against merchant-specific datasets, ensuring Signifyd’s decisioning aligns with the client's risk appetite
- Serve as the technical voice of the merchant to Signifyd's Product and Data Science teams surfacing capability gaps, feature opportunities, and data requirements from the field
- Contribute meaningfully to the product roadmap with structured, evidence-based recommendations grounded in direct merchant feedback and competitive market dynamics
- Partner with Implementation Managers during complex onboardings to ensure continuity between what was architected and what is built
Skills
- 5+ years in a Solutions Architect, Principal Solutions Engineer, or equivalent senior technical customer-facing role (pre-sales or strategic post-sales)
- Hands-on experience designing and architecting API integrations — you can speak with authority to LLM/AI, REST, webhooks, data schemas, event-driven architectures, and common integration patterns in ecommerce environments
- Meaningful exposure to bot mitigation/management, identity threat protection, digital identity, fraud detection, risk decisioning, payments processing including agentic commerce, chargebacks, or adjacent fintech domains
- Working familiarity with machine learning concepts; how models are trained, evaluated, and improved, and an intuition for what data matters and why it matters for fraud decisioning
- Proven track record working directly with enterprise merchants, retailers, or B2C brands at significant scale ($500M+ in annual revenue or equivalent complexity)
- Demonstrated ability to build technical credibility and trusted relationships with engineering leaders and C-suite stakeholders at major retail and consumer brands
- Experience co-selling in complex, multi-stakeholder enterprise deals alongside a quota-carrying Account Executive
- Comfort with ambiguity, shifting priorities, and the rhythm of a growth-stage company where the pipeline can be feast or famine
- Experience with chargeback representment, dispute resolution, or the acquiring and issuing bank ecosystem
- Familiarity with major ecommerce platform architectures; Salesforce Commerce Cloud, Shopify Plus, SAP Commerce, Adobe Commerce, BigCommerce, or comparable
- Prior experience at a fraud prevention, payments, identity verification, or risk intelligence company
- Background working in or alongside named-account programs serving Fortune 500 retailers or global consumer brands
- Program / project management experience whether leading an initiative or co-leading with an internal partner
Benefits
- Discretionary Time Off Policy (Unlimited!)
- 401K Match
- Stock Options
- Annual Performance Bonus or Commissions
- Paid Parental Leave (12 weeks)
- On-Demand Therapy for all employees & their dependents
- Dedicated learning budget through Learnerbly
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Short Term and Long Term Disability Insurance
- Life Insurance
- Company Social Events
- Signifyd Swag
- Equity: This role is eligible for a stock option grant of 2,500 stock options, based on the position level and internal compensation guidelines.
- Commission (Sales Roles): This role is eligible for a commission plan as part of the total compensation package.
- Commission accelerators and additional variable compensation may apply; details will be provided during the interview process.
Company Overview
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