Note: The job is a remote job and is open to candidates in USA. Veza, part of ServiceNow, is hiring a Site Reliability Engineer to lead infrastructure and reliability initiatives for its identity security platform. The role architects and operates scalable cloud solutions, leads incident response and compliance-focused infrastructure work, and partners with engineering teams and enterprise customers.
Responsibilities
- Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
- Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines
- Architect and deploy solutions for Cloud Prem and SaaS customers at scale
- Drive technical innovation and establish SRE best practices across the organization
- Respond to critical incidents, lead root cause analysis, and implement long-term resolutions
- Develop automation solutions to streamline operations and reduce manual workload
- Participate in on-call rotation and ensure effective incident handoff and documentation
- Lead compliance-focused infrastructure initiatives and partner with Security teams on control implementation across cloud environments
- Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives
- Communicate complex technical concepts effectively to technical and non-technical audiences, including executives
- Influence technical decisions across teams through thought leadership and demonstrated expertise
- Build consensus and drive adoption of new tools, processes, and architectural patterns
- Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
- Work directly with customer technical teams to resolve deployment, configuration, and integration challenges
- Conduct technical onboarding and provide expert guidance on platform architecture and best practices
- Create customer-facing documentation, troubleshooting guides, and run-books
- Lead customer calls and technical discussions as a trusted advisor
- Mentor SRE and engineering team members, elevating technical capabilities
- Foster a culture of reliability, operational excellence, and continuous improvement
Skills
- US Citizenship Required — role requires or may require federal security clearance
- BS degree in Computer Science or related field (or equivalent practical experience)
- 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
- Proven track record leading large-scale, cross-team infrastructure projects from conception to production
- Demonstrated ability to work autonomously on ambiguous projects with tight deadlines
- Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection
- 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation
- Expert-level experience with Kubernetes, Helm, Linux, and Terraform
- Strong experience with GitOps model, distributed version control, and CI/CD pipelines
- Proficiency with monitoring tools (Prometheus, Grafana, DataDog)
- Strong programming/scripting skills (Python, Go, Bash) for automation and reading codes
- Deep understanding of distributed systems, microservices, and reliability patterns
- Experience implementing compliance-as-code patterns and automated compliance scanning/remediation
- Exceptional ability to articulate complex technical concepts to diverse audiences
- Track record of driving technical change across organizational boundaries
- Successfully delivered multiple complex projects under tight deadlines
- Strong customer service orientation with patience and empathy
- Thrives in ambiguous environments and makes progress without perfect information
- Hands-on, "can do" attitude with bias for action
- Low ego and high intellectual curiosity
- Self-motivated with strong ownership mentality
- Comfortable managing ambiguity in regulatory environments and compliance requirements
- Experience with Bazel and CueLang a plus
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
- Remote work
Company Overview