Note: The job is a remote job and is open to candidates in USA. CDP Community is a Boston-based public benefit corporation that provides marketing, data analytics, fundraising, and technology services to public media organizations. The Senior Project Manager leads complex client implementations and onboarding initiatives, coordinating cross-functional workstreams, managing risks and dependencies, guiding stakeholders, and ensuring projects are delivered on time, within scope, and to high quality standards.
Responsibilities
- Lead end-to-end implementation and onboarding for high-value or complex clients, overseeing timelines and scope
- Oversee program-level coordination where multiple workstreams and dependencies must be tightly managed
- Serve as the primary point of contact for clients and internal teams, driving collaboration, accountability, and transparency
- Coordinate multiple internal workstreams (CRM, Data, Marketing, Digital, Support, etc.) to ensure deliverables are aligned and dependencies are managed
- Facilitate client-facing status meetings, internal check-ins, and milestone reviews to ensure alignment and progress
- Anticipate and resolve risks, issues, and cross-functional blockers before they impact project timelines
- Guide clients through the transition to new tools, platforms, workflows, and business processes by connecting implementation activities to operational outcomes
- Translate client goals, pain points, constraints, and business-process needs into clear implementation requirements, decisions, risks, and recommendations
- Partner with subject-matter experts when technical, data, marketing, finance, or operational expertise is required, while retaining overall project ownership
- Proactively identify red flags, assumptions, constraints, dependencies, and readiness gaps before they affect client outcomes
- Maintain current risk, issue, decision, and dependency records with clear impact, severity, ownership, mitigation, target dates, and escalation paths
- Lead issue resolution across internal teams, station stakeholders, and external partners; remove blockers and drive decisions to closure
- Escalate thoughtfully with a concise problem statement, business and client impact, actions already taken, viable options, and a recommendation
- Use trends and lessons learned across implementations to strengthen mitigation strategies and prevent repeat issues
- Provide proactive insights and recommendations that influence onboarding strategy and client outcomes
- Create and maintain accurate client-facing and leadership reporting that communicates progress, milestones, risks, issues, decisions, dependencies, and readiness
- Ensure project plans, logs, reports, and governance materials are consistent, current, decision-useful, and appropriate for the audience
- Contribute to shared portfolio visibility across the Project Manager team, including coverage, dependencies, emerging risks, and implementation health
- Frame problems clearly, assess impact, engage the appropriate partners, and bring options and a recommended path forward
- Support journey mapping, current-state and future-state process mapping, and solution-shaping sessions when appropriate
- Distinguish project-specific issues from systemic patterns that may require broader product, operational, or organizational solutions
Skills
- * 7–10 years of experience in Project Management, Client Onboarding, or SaaS/CRM implementations
- * Proven success leading complex, multi-workstream client implementations or enterprise-level onboarding projects
- * Strong client management and communication skills, with the ability to build trusted relationships and influence stakeholders at all levels
- * Expertise with project management and collaboration tools (e.g., Smartsheet, Asana, Microsoft Teams)
- * Excellent analytical, problem-solving, and organizational skills
- * Strategic thinker with hands-on project management expertise
- * Strong cross-functional leadership and stakeholder management
- * Proactive risk mitigator and solution-oriented communicator
- * Highly organized with exceptional attention to detail and follow-through
- * Adaptable to evolving priorities and capable of managing multiple concurrent projects
- * Committed to continuous improvement and operational excellence
- * Bachelor's Degree or equivalent work experience preferred
Benefits
- Full Time Remote
- CDP is committed to supporting each of our team in their own professional development.
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