Note: The job is a remote job and is open to candidates in USA. Twelverays is an AI and digital marketing agency serving mid-market and enterprise organizations across Canada and the United States. The Senior Project Manager, Client Delivery will own day-to-day delivery across multiple client engagements, coordinate cross-functional specialists, manage scope, risks, budgets, timelines, and dependencies, and ensure accountable, high-quality client outcomes.
Responsibilities
- Own day-to-day delivery across multiple concurrent client engagements
- Serve as the primary operational contact for assigned clients
- Maintain an accurate view of scope, milestones, dependencies, decisions, risks, budgets, and next actions
- Translate proposals, strategies, and statements of work into executable plans
- Coordinate SEO, paid-media, content, design, development, AI, and other specialists
- Lead meetings with clear objectives and document decisions, owners, deadlines, and next steps
- Ensure client communications are prompt, accurate, complete, properly contextualized, and appropriate for the relationship
- Follow delegated work through to actual completion and acceptance
- Detect stalled work, unclear ownership, missing information, capacity conflicts, and risks before deadlines are missed
- Hold internal owners and clients accountable for commitments, attendance, approvals, access, feedback, and decisions
- Address delays directly, explain their impact, and reforecast timelines when dependencies are missed
- Identify out-of-scope requests and prevent unapproved work from entering the delivery queue
- Review client-facing communications and deliverables for accuracy, context, completeness, and professionalism
- Improve delivery processes, templates, automations, and operating systems
Skills
- CRM or Dynamics 365 experience is not required
- You must learn unfamiliar concepts quickly, ask intelligent questions, understand dependencies, and communicate credibly with clients and specialists
- You must be comfortable telling a client, professionally and directly, when their participation is required, an overdue approval is affecting delivery, a deadline is no longer achievable, a request falls outside scope, or missing inputs require the schedule to change
- You remain responsible for confirming that the message was understood, the owner has what they need, progress remains credible, the action was completed, the outcome was reviewed, and the project moved forward
- You must detect when AI changes meaning, certainty, responsibility, urgency, scope, tone, deadlines, or commitments
- The sender remains fully accountable
- 6+ years in project management, client delivery, account operations, or a comparable role
- Agency, consultancy, or professional-services experience
- Experience owning multiple external client accounts or complex cross-functional projects
- Experience working with mid-market or enterprise stakeholders
- Working knowledge of digital delivery, ideally SEO, paid media, websites, content, or social media
- Exceptional written and verbal communication
- Strong analytical reasoning and the ability to identify the underlying issue, not only the immediate request
- High emotional intelligence and stakeholder adaptability
- Confidence addressing missed commitments, unrealistic expectations, scope changes, and delivery risks
- Commercial awareness of scope, capacity, budget, profitability, and retention
- Rapid conceptual learning, strong organization, and reliable follow-through
- Demonstrated proficiency with modern AI tools and the judgment to verify their output
- Consistent weekday availability with substantial Pacific Time overlap
- Remote, Canada or United States
- Part-time or full-time, approximately 20 to 40 hours per week
- Monday-to-Friday availability with substantial Pacific Time overlap
- Experience with structured prompts, reusable workflows, project-specific context, assistants, agents, or lightweight automations is valuable
Benefits
- Remote work in Canada or the United States
- Part-time or full-time engagement, approximately 20 to 40 hours per week
- Ongoing hourly employee or long-term independent contractor arrangement
- A brief paid exercise for shortlisted candidates
Company Overview