Note: The job is a remote job and is open to candidates in USA. Channel Key is a commerce acceleration agency helping brands navigate the digital landscape across marketplaces, retailers, D2C, and discovery platforms. The Senior Project Manager supports client delivery by coordinating projects, timelines, resources, deliverables, and communication across clients and cross-functional teams in an eCommerce environment.
Responsibilities
- Serve as a day-to-day point of contact for clients on project status, timelines, and deliverable updates
- Support senior team members in managing client expectations and relationships
- Participate in recurring client check-ins; prepare agendas, notes, and follow-up communications
- Escate risks or scope questions to the appropriate internal lead with relevant context
- At commitment time, confirm what we're agreeing to is deliverable. Pressure-test scope, sequencing, and capacity before it's promised to the client
- Own the backlog, project plans, and timelines in Jira as the single source of truth—tasks, owners, and due dates accurate across assigned accounts
- Track deliverable status across functions; follow up on open items and flag potential delays
- Assist in scoping and onboarding new clients—gathering requirements and translating them into organized project plans
- Review deliverables before client delivery to check for completeness and alignment with scope
- Coordinate and sequence day-to-day work across the Channel Strategist, Channel Operations Specialist, Catalog team, Advertising, Creative, and Analytics
- Ensure handoffs between teams are documented, timely, and clearly communicated
- Surface scheduling conflicts or capacity concerns to the appropriate lead before they become issues
- Keep Jira current and accurate at all times - status, owners, due dates
- Contribute to standardizing delivery templates, communication formats, and status reporting
- Take notes and drive action items during internal coordination meetings
Skills
- 1–3 years of experience in project coordination, account support, or a client-facing operations role—agency, consulting, or professional services experience a plus
- Strong organizational skills with the ability to juggle multiple priorities without losing track of details
- Clear written and verbal communication skills; comfortable corresponding with clients and internal teams
- A proactive, self-starter mindset—you don't wait to be told what's next
- Familiarity with project management tools such as Asana, Jira, Monday.com, or similar
- Comfortable operating in a fast-moving environment where processes are still being built
- Exposure to eCommerce, Amazon, retail media, or digital marketing is a plus—but a willingness to learn quickly matters more
Benefits
- Opportunity to grow into full account ownership over time
- High-visibility role with real opportunity to grow
- Work alongside experienced practitioners across strategy, media, creative, and analytics
- Develop a broad skill set across the eCommerce ecosystem
Company Overview