Note: The job is a remote job and is open to candidates in USA. CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We are seeking a highly experienced Senior Project Manager to join our Professional Services team, leading complex enterprise SaaS implementations.
Responsibilities
- Oversee the planning, execution, monitoring, and closure of multiple customer projects
- Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project
- Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones
- Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes
- Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution
- Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers
- Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction
Skills
- PMP certification required
- 10+ years of project management experience, with a significant portion managing enterprise SaaS implementations or deployments
- Strong technical acumen required: hands-on familiarity with data integration/ETL concepts, APIs, system architecture, and enterprise IT environments. Candidates with the strongest technical depth will be prioritized
- Demonstrated track record delivering complex, multi-phase enterprise implementations on time and on budget
- Executive-level communication and stakeholder management skills; experience engaging directly with VP/C-suite customer sponsors
- Bachelor's degree in Business, Information Technology, Engineering, or a related field (or equivalent practical experience)
- Experience with incentive compensation management, sales performance management, or related enterprise financial/SaaS software highly desirable
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