Note: The job is a remote job and is open to candidates in USA. Ibis Public Sector delivers customer-centric digital solutions to government, public sector, and educational institutions. The Senior Project Analyst will implement Qualtrics solutions, manage project workstreams and resources, guide customers through program and system design, and deliver technical solutions while ensuring project completion and client satisfaction.
Responsibilities
- Conduct Qualtrics implementations for multiple clients
- Lead and manage resources to accomplish project deliverables efficiently and effectively
- Manage project scope and schedule, and create priorities and risks associated with the projects assigned
- Support business development efforts, including client meetings and project scoping calls
- Guide customers through program design, system architecture, and creation of a project plan
- Use insights from project scoping efforts to recommend potential Qualtrics and/or Advisory solution(s) customized to client needs and alignment with district goals
- Deliver technical solutions, including:
- Technical assessment, organization, and cleaning of .csv data sets
- Support automation set-up
- Build out Qualtrics surveys and dashboards
- Provide updates on project plans and progress toward goals
- Provide technical training to clients on best practice platform use
- Complete Qualtrics certifications: DesignXM, CX, EX
- Assist in the creation and maintenance of a set of delivery team best practice materials, methodologies, and toolkits
- Effectively manage shifting priorities and adapt plans/timelines accordingly
Skills
- 3-5 years of hands-on Qualtrics EX/CX experience, leveraging the Qualtrics platform to create efficiencies and/or derive insights
- Ability to effectively manage all aspects of project delivery from kick off to close of implementation on time and on budget
- Experienced and comfortable presenting virtually to client groups
- Skilled at defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs
- Direct experience with the use of qualitative and quantitative data to set and monitor strategic actions and goals
- Creative, motivated, self-starter, comfortable navigating a start-up environment, and using their voice to contribute to the development of a growing new business
- Ability to quickly build strong relationships with both colleagues and clients
- Ability to convey recommendations to address barriers in real time, as well as work with others to solve more complex problems in a timely manner
Benefits
- Flexible time off for vacation and personal time.
- Participation in the firm's Benefits Program, including medical, dental, vision, life, group voluntary benefits, individual voluntary benefits, short-term disability, flexible spending accounts and parental leave benefits.
- Short-Term and Long-Term Disability at no cost.
- Company-covered Life Insurance.
- Access to group legal services.
- Identity theft protection through LifeKeys services.
- After three months of service, eligibility to join the company's 401(k) plan.
- The company contributes 3% of your salary to the 401(k) plan even if you don't contribute.
- The company matches savings dollar for dollar up to 1% of pay; employees must contribute at least 1% to receive the additional 1% match.
Company Overview