Note: The job is a remote job and is open to candidates in USA. VSP Vision is a leading organization in the vision care industry, and they are seeking a Senior Program Manager - Provider Programs to coordinate the management of a strategic portfolio. This role involves providing direction to program and project managers, managing complex multi-program environments, and ensuring the success of various programs aligned with enterprise objectives.
Responsibilities
- Coordinate the management of a strategic portfolio which includes multiple related programs and projects directed toward an enterprise pillar
- Partners with business leaders at all levels to envision, define, and initiate programs
- Provides direction and guidance to program and project managers to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program
- Provides a single point of responsibility and authority for multi-program execution in support of a strategic portfolio within an assigned enterprise pillar
- Captures the portfolio impact and value creation against strategic objectives
- Leads the creation and delivery of the business and supporting capabilities necessary to reach the goals of multiple programs and projects
- Coordinates the planning and operational implementation of programs across multiple programs or projects within the strategic portfolio/enterprise pillar
- Manages risks and resolves issues requiring senior-level attention, leveraging the appropriate governance structure of the EPMO
- Communicates information and recommends criteria for governance actions and decisions with the EPMO
- Develops and improves portfolio and program processes, applies business and organizational knowledge and leadership skills
- Acts as an advisor and provides leadership for the program management team
- Manages complex multi-program work environment
- Determines and implements a cultural change management plan
- Implements supporting communications strategy to ensure the occurrence of cross-program communications, coordination, and support
- Composes and delivers periodic presentations for executive management, the Program Operating Committee, and the Executive Steering Committee
- Facilitates the development of a cost-benefit analysis and return on investment for each project
- Develops budget, financial projections and forecasted ROI for the program
- Aids in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications and financial conditions of contracts
- Regularly exercises discretion and independent judgment in the performance of his/her job duties
Skills
- Bachelor's Degree in Business Administration or related field or equivalent experience
- Minimum 8 years of experience in project management/program management, leading large and complex projects
- Minimum 8 years of experience with various project management methodologies, standard concepts, practices, procedures, tools, and/or software packages within a structured PMO environment
- Relies on extensive enterprise-level experience and judgment to plan and accomplish goals
- Proven ability to navigate complex situations through the organizational landscape and with multiple stakeholders at all levels of the enterprise
- Strong leadership skills to coordinate and motivate program and project teams
- Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget
- Ability to drive results through informal authority, serve as a consultant to key business partners, and represent users and customers in every thought and interaction
- Proven ability to successfully manage risks/issues across multiple programs
- Ability to elicit cooperation from Executive & Senior Management and other departments
- Demonstrates ability to be a decision-maker showing balanced consideration of business issues
- Excellent written and verbal communication skills and analytical skills
- Strong business aptitude and problem-solving skills
- Strategic skills to support envisioning work, program planning, and forecasting
- Willing to travel as required (estimate 10%)
- Preferred experience with doctor programs
- For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
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