Note: The job is a remote job and is open to candidates in USA. Omada Health is on a mission to bend the curve of chronic disease through virtual-first care. The Senior Program Manager, Health Coaching leads Health Coaching strategy, business planning, roadmap management, communication and change initiatives, and data-driven continuous improvement to improve coach and member outcomes, operating performance, and cost to serve.
Responsibilities
- Document and manage business priorities, project governance plans, project schedules, success criteria and project milestones
- Develop solutions, identify owners, set delivery/completion dates and set up mechanisms to ensure programs are on track
- Proactively identify and resolve issues that affect Omada’s Care Teams and/or member experience and may impair our ability to meet strategic, programmatic or product goals
- Actively build relationships across Omada teams to deliver on your roadmap
- Partner with Care Delivery program managers as well as partners in Clinical, Strategic Finance, Legal, HR, and Engineering/Product/Design to deliver on your roadmap
- Anticipate bottlenecks, make tradeoffs, balance business needs versus constraints, and provide escalation management as needed
- Drives programs end-to-end and execute continuous improvement and/or new workflow implementation strategy with minimal to no guidance
- Deeply understands broad business needs and prepares succinct recommendations for tradeoffs to balance business needs versus constraints
- Facilitate decision making and alignment across a broad group of stakeholders
- Capacity to present well-reasoned and data-driven proposals in both verbal and written form
- Identify and communicate risks and mitigation plans in collaboration with stakeholders; develop and maintain goals, milestones and completion dates
- Drive ongoing program improvements based on feedback and performance measurements
- Utilize strong written and oral communication skills
- Have the ability to handle confidential and sensitive information with extreme discretion
- Develops materials for Care Team training, knowledge bases, and SOPs independently
- Demonstrated ability to influence change both internally and externally independently
- Sets the standard for authoring business cases and presentation slide decks
- Analyze data to perform needs and task analysis, scope projects and evaluate existing processes to propose solutions, define areas of focus/opportunity supported by data
- Identify process and system improvement opportunities by baselining/monitoring existing metrics, analyzing data and partnering with internal teams to positively impact results
- Develops business insights with custom metrics/attributes without guidance
- Builds business cases for new business metrics and implements them independently
- Creates feedback loops and drives continuous improvement independently
Skills
- Bachelor's degree in a related field
- 10+ years of program management experience
- Experience using data and metrics to drive improvements
- MBA or Masters degree in a related field
- PMP or CSM certification
- Healthcare-related certification or license (including health coaching, nutrition/dietetics, exercise science, physical therapy, or practice management)
- Lean or Kaizen certification
Benefits
- Generous annual cash bonus
- Equity grants
- Employee stock purchasing plan (ESPP)
- Remote first work from home culture
- Flexible Time Off to help you rest, recharge, and connect with loved ones
- Generous parental leave
- Health, dental, and vision insurance (and above market employer contributions)
- 401k retirement savings plan
- Lifestyle Spending Account (LSA)
- Mental Health Support Solutions
Company Overview
Company H1B Sponsorship