Note: The job is a remote job and is open to candidates in USA. Nsight Health provides remote patient monitoring and chronic care management services. The Patient Enrollment Representative makes outbound calls to explain these programs, secure patient consent, and support a positive patient experience.
Responsibilities
- Remote Patient Outreach: Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs
- Sales and Persuasion: Effectively communicate the value of our services, address patient questions, and overcome objections to secure enrollments
- Target Achievement: Meet and exceed daily and monthly enrollment targets
- Customer Service: Provide exceptional customer service and ensure a positive patient experience
- Data Accuracy: Accurately verify and record patient information
- Compliance: Adhere to all HIPAA and company compliance guidelines
- Virtual Team Collaboration: Participate in daily morning virtual meetings and contribute to a positive team environment using Google Workspace tools
- Administrative Tasks: Utilize Google Sheets and Docs for data entry and reporting
- Adaptability: Remain flexible and adaptable to changes in scripts, processes, and program offerings
- Proactive Support: Anticipate patient needs and provide proactive support to enhance the patient experience
- Maintain compliance with company policies and applicable regulations
- Perform other duties as assigned
Skills
- Proven sales experience is required
- Excellent communication and interpersonal skills, with a clear and friendly speaking voice
- Ability to navigate multiple scripts and handle potential rejections
- Strong ability to build rapport and establish trust with patients
- Ability to multitask and manage time effectively in a remote work environment
- Positive, upbeat, and empathetic attitude
- Ability to read, write, and interpret documents and instructions
- Strong problem-solving and reasoning abilities
- Strong communication and organizational skills
- Proficiency in Google Workspace (Sheets, Docs, etc.)
- An Associates degree is a plus
- Call center experience
Benefits
- Remote work environment
- Evening Differential: +$1.50/hour for hours worked after 7:00 PM
- Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM
- Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
- Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
- Monthly bonus potential up to $4,500
- 5% Bilingual Pay Allowance
- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
- Company-provided equipment
Company Overview