Note: The job is a remote job and is open to candidates in USA. Motive provides an AI-powered platform that helps organizations manage physical operations, including drivers, vehicles, equipment, and fleet-related spending. The Senior Program Manager, AI Ops (GTM) will establish the internal AI product strategy, translate revenue use cases into technical requirements, manage the AI roadmap and agile delivery process, coordinate vendor evaluations, and drive AI adoption across the GTM organization.
Responsibilities
- Serve as the connective glue between the Revenue organization and our Enterprise Systems team of technical engineers for all AI related builds and deployments
- Translate prioritized business use cases into technical development requirements and user stories for GTM AI Ops Revenue Developers and Enterprise Systems to execute on. Work across both parties to keep timelines, project plans, and project scope aligned
- Establish and maintain processes and policies around AI usage at Motive, in partnership with Motive’s IT leaders
- Partner with business and data teams to identify, prepare, and maintain high-quality data sources, ensuring our AI solutions have a strong foundation to leverage
- Own the internal development roadmap for AI agents, applications, and prompts. Guide an agile development process inclusive of use case intake, sizing (impact and effort), development, QA, release, and ongoing support
- Collaborate closely with the Revenue Developers who conduct the tactical agent, application, and prompt engineering work, ensuring that built AI tools meet user requirements and business objectives
- Size the ongoing consumption costs for agentic use cases based on anticipated usage, token consumption, and model selection
- Create business cases that support Motive’s AI investment priorities and guide prioritization across the AI ops roadmap
- Coordinate AI related vendor evaluations for the GTM team. This includes initial vetting, defining trial success criteria, navigating procurement / infosec / legal, and ensuring all high priority evaluations have an internally built tool included in the evaluation
- Provide regular updates to executive sponsors and business leaders, explaining technical concepts using common language and focusing on business impact
Skills
- Mixed business and technical background. You can “speak code” with developers and technical teams just as easily as you can understand nuanced business problems with sales teams
- 5+ years of product / program management experience, including at least 2 years of experience working directly with engineering resources
- 2+ years hands-on proficiency with GenAI fundamentals — prompt engineering (zero-/few-shot, chain-of-thought), RAG pipelines, and multi-agent orchestration
- Ability to model LLM operating costs (token burn, model choice, usage forecasts) and keep spend within ROI targets
- Experience creating business cases to justify internal tool investments
- Fluency in Agile for AI: backlog triage, sprints, rapid A/B experiments, and post-release monitoring
- Track record steering cross-functional delivery—acting as “connective tissue” between business, technical, and procurement teams
- The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology
Benefits
- Health, pharmacy, optical and dental care benefits
- Paid time off
- Sick time off
- Short term and long term disability coverage
- Life insurance
- 401k contribution (all benefits are subject to eligibility requirements)
- For certain roles, total compensation may include restricted stock units
Company Overview