Note: The job is a remote job and is open to candidates in USA. Blackbaud powers social impact through purpose-driven technology and responsible AI, helping organizations make a greater difference in the world. The Senior Program Manager will lead the enterprise AI Literacy program by defining strategy, building proficiency frameworks, designing learning experiences, and driving responsible AI adoption. The role partners with cross-functional teams to operationalize governance, measure program effectiveness, and represent Blackbaud externally.
Responsibilities
- Define and execute the AI Literacy strategy, roadmap, and success metrics aligned with Blackbaud’s enterprise AI goals
- Establish proficiency frameworks tailored to diverse audiences (e.g., product teams, customer success, leadership, and technical staff)
- Build and scale engagement initiatives including internal communications, adoption campaigns, role-specific playbooks, and a network of AI Champions
- Design and deliver multi-modal learning experiences (e.g., workshops, e-learning, simulations, office hours) that embed Responsible AI principles
- Collaborate with Legal, Compliance, and Governance to operationalize Responsible AI standards, including acceptable use, data handling, and risk mitigation
- Ensure all training and enablement materials reflect current governance policies and ethical AI practices
- Partner with Learning & Development, Product Management, Engineering, and Knowledge Management to align AI enablement with platform capabilities and business needs
- Coordinate with Marketing to develop client-facing materials and represent Blackbaud’s AI Literacy efforts externally
- Define and track adoption, engagement, and proficiency metrics; use insights to iterate and improve program effectiveness
- Support certification pathways and continuing education initiatives, where applicable
- Represent Blackbaud’s AI Literacy program at industry events, client engagements, and public forums
- Stay abreast of emerging trends in generative AI, legal tech, and AI regulation; translate insights into actionable updates for internal stakeholders
Skills
- 5+ years experience in Leadership & Development with experience designing and delivering scalable learning programs using modern instructional design methodologies
- Deep understanding of responsible AI principles, governance frameworks, and change management best practices
- Exceptional communication and executive presence; comfortable presenting to senior leadership and external audiences
- Strong collaboration skills with cross-functional teams including Legal, Compliance, Engineering, and L&D
- Experience designing and delivering scalable learning programs using modern instructional design methodologies
- 5+ years of proven experience leading enterprise-wide learning or enablement programs, ideally in AI, data, or technology domains
Benefits
- Medical, dental, and vision insurance
- Remote-flexible workforce
- Wellness Programs
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Donations for Doers
- Pet insurance, legal and identity protection
- Tuition reimbursement program
Company Overview
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