Note: The job is a remote job and is open to candidates in USA. Abnormal AI is a cybersecurity company seeking a Sales Operations Analyst to support revenue-facing employees through onboarding, reporting, territory operations, and process improvement. The role manages Salesforce data quality, analyzes sales performance and incentive reporting, and partners with IT and Sales Systems to automate recurring operational processes.
Responsibilities
- Serve as the SOPS point of contact for all incoming new hires during their first 30 days. Proactively driving formalized sessions on their onboarding journey
- Conduct AE walkthroughs of their territory, operating cadences, addressing questions on systems/tools, and going into depth on what it takes to be a successful AE at Abnormal AE
- Assign territory and accounts to new hires - validation of accounts in territory, confirming holdovers, and executing account moves in partnership with with Regional Directors
- Evolve the reporting framework to properly assess overall AE performance for reps
- Partner with the enablement team and Sales Leaders to create action plans and surface findings of any AE performance gaps
- Maintain and continuously improve the SOPS onboarding checklist and documents. Ensuring resources for AEs remain up to date and are effective resources to answer common questions
- Own the creation, distribution, and analysis of key Field Operations initiatives such as:
- New hire ramp & tenured AE reporting: activity metrics, tool adoption, quota attainment progression. Uncovering what’s working and what the risks are
- SPIFF tracking and payout eligibility reports (weekly / end-of-quarter)
- Keep the business running operationally by being responsible for data hygiene scorecards: missing next steps, stale close dates, incomplete fields
- Support ad-hoc reporting requests
- Validate territory assignments following re-carves or headcount changes
- Support quarterly and annual planning cycles with data pulls and cleanup sprints
- Lead Monthly hygiene clean up activities in SFDC
- Execute ongoing Salesforce hygiene projects: account merges, ownership transfers, field standardization
- Lead the shift from manual ticket logging to automated resolution for common issues—driving smoother field execution and cleaner processes
- Identify recurring SFDC errors (Opportunities, Accounts, CPQ) and route patterns to Sales Systems/IT for automated fixes, not one-off tickets
- Partner with IT and Sales Systems to build and ship automation for repeat manual processes and systems errors
- Own triage and response for inbound AErequests, using volume patterns to prioritize what gets automated next
Skills
- 2-3 years of experience in sales operations, revenue operations, business operations, or a related field
- Hands-on Salesforce experience
- Strong attention to detail and a process-first mindset — you catch the thing everyone else misses
- Clear, professional written communication; comfortable in a Slack-heavy async environment
- Ability to manage multiple requests simultaneously and prioritize under pressure
- Proficiency in Excel / Google Sheets for data validation and light analysis
- Uses AI tools as a daily part of the workflow to move faster and deliver higher-quality work
- Familiarity with SFDC, Outreach, Gong, Highspot, or comparable GTM tools
- Experience with Sigma, Gong, or other BI/reporting platforms
- Prior experience in a help-queue or ticketing environment (Zendesk, Jira, Slack-based triage)
- Exposure to territory management, quota setting, or SPIFF program administration
- Background in B2B SaaS or cybersecurity
- To support collaboration with the team and stakeholders, candidates located in Eastern Time Zone is strongly preferred
Benefits
- This role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
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