Note: The job is a remote job and is open to candidates in USA. North Hospitality is a company dedicated to delivering sophisticated hospitality technology and support to top restaurants in the U.S. The Senior Program Manager will connect high-level executive vision with day-to-day execution, optimize operational performance, and drive program execution across multiple business units.
Responsibilities
- Leads complex, high-priority strategic programs and business initiatives from initial concept through execution and post-deployment evaluation
- Establishes team-wide operational frameworks, standard operating procedures, and execution workflows to align departmental priorities
- Identifies operational bottlenecks, evaluates workflow friction points, and implements scalable process improvements to increase organizational velocity
- Tracks and analyzes metrics to provide actionable operational insights performance updates to key stakeholders
- Facilitates alignment and structured feedback loops between customer-facing operations and technical teams to drive root-cause issue resolution
- Assesses operational risks across ongoing initiatives and provides actionable mitigation strategies to safeguard organizational performance
- Centralizes project and operational management processes to create a single source of truth for cross-departmental dependencies and roadmap tracking
Skills
- Bachelor's degree in Business Administration, Operations Management, or a related field
- 5+ years of experience in program management, business operations, or strategic planning
- Strong ability to connect strategy to tactical execution converting unstructured challenges into structured processes
- Demonstrated capacity to build alignment across multiple teams
- Proficiency in collecting and analyzing qualitative and quantitative data to inform key stakeholders
- Expertise in guiding teams and organizations through operational changes, process updates, and structural growth
- Exceptional written and verbal communication skills with a track record of facilitating effective collaboration
- Deep understanding of modern project and program management methodologies and workflow design
- Comfortable navigating ambiguity, exercising sound business judgment, and managing multiple high-priority projects with tight deadlines
Benefits
- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- 401(k) + Match
- Education Assistance
- Paid Maternity & Paternity Leave
- Mental Health Support & Well-Being Program
- Company-funded Lifestyle Spending Account
Company Overview
Company H1B Sponsorship