Note: The job is a remote job and is open to candidates in USA. Ensemble Health Partners provides technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. The Senior Program Manager will manage product programs across multiple pods, guiding them through the product development lifecycle, coordinating cross-functional teams, identifying risks and dependencies, and supporting delivery, reporting, and process improvement.
Responsibilities
- Guiding your programs through the PDLC and its gates, with the appropriate standards and rigor applied. You make sure requirements are documented, entry and exit criteria are met and gate reviews are prepared, well-run, and end in a decision
- Running the planning and delivery rhythm for your pods, including planning cycles and the recurring meetings that keep teams aligned. Meetings you run should produce decisions, not just updates
- Identifying risks, dependencies, and blockers before they become problems, then either resolving them yourself or escalating with options and a recommendation
- Supporting the business needs of your programs: budget and forecast support, vendor coordination, value realization visibility, resource visibility, and status reporting to executive leadership
- Working within our established processes and tooling, and holding your programs to them. Consistent process is what makes delivery predictable and lets leadership compare programs across the portfolio
- Uses enterprise AI tools (Claude, Copilot, etc.) as a default part of daily work to accelerate analysis, drafting, and program reporting
- Helping build the function itself. The playbooks, templates, and norms for Product Program Management at Ensemble don't fully exist yet. You'll help write them based on what you learn in your pods and value streams
Skills
- 7-10 years of prior experience in product program management or product-oriented project management. You've driven software or technology products through a development lifecycle, not just managed generic projects
- Fluency navigating a structured PDLC: gate criteria, phase transitions, and what a healthy program looks like at each stage
- A track record of coordinating cross-functional teams (product, engineering, design, operations, business stakeholders) without direct authority over them
- Executive status reporting
- Good judgment about when to push, when to escalate, and how to communicate with senior leadership
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
- This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require
- Healthcare, revenue cycle management (RCM) experience
- Familiarity with product and delivery tooling such as Aha!, monday.com, or Azure DevOps
- Experience working in an agile or similar scaled planning cadence
- Prior involvement in standing up or maturing a PMO, program management, or product operations function
Benefits
- This is a remote position
- Work-Life Flexibility
- Healthcare, time off, retirement, and well-being programs
- Each associate will earn a professional certification relevant to their field
- Tuition reimbursement
- Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company
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