Note: The job is a remote job and is open to candidates in USA. Tekmetric is an all-in-one, cloud-based software company helping auto repair shops run smarter, grow faster, and serve customers better. The Senior Product Operations Manager will build and operate the product metrics program, develop outcome models, conduct deep-dive analyses, and deliver insights that guide product and business decisions. The role also enables self-service analytics, standardizes reporting, and partners with Engineering and Data teams on tracking, governance, and product data infrastructure.
Responsibilities
- Partner with product leadership to design and evolve Tekmetric's product metrics program, contributing to what we measure, why it matters, and how metrics connect to the outcomes the business is trying to drive
- Build and maintain a multi-variable outcome model that captures the relationships between product inputs and business results across retention, revenue, customer health, and engagement
- Apply statistical methods, including regression, correlation analysis, and predictive modeling, to validate metric definitions and ensure the model reflects how the business actually works, not just what's easy to measure
- Contribute to the frameworks, taxonomies, and standards that make metrics consistent, trustworthy, and actionable across product and leadership
- Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities
- Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs, not just findings, but clear recommendations with a point of view on what to do next and why it matters
- Translate data into compelling narratives for executive reviews, board decks, and product planning cycles
- Manage your own backlog of analytical work, identifying what needs attention, setting priorities, and closing the loop with stakeholders on what was learned and what it means
- Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights
- Train stakeholders on how to interpret and leverage product data to make better decisions
- Standardize reporting practices across product teams, ensuring consistency and clarity
- Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product
- Ensure data accuracy, completeness, and consistency to support strategic product decisions
- Build and maintain core product metrics, dashboards, and self-service data models within the existing analytics stack (Looker, Pendo, Mixpanel, Redshift)
Skills
- 5-8+ years in Product Operations, Product Analytics, Business Intelligence, or related roles
- Genuine foundation in statistical methods, including regression, correlation, and predictive modeling
- Exposure to analytics or metrics program work
- Track record of translating complex data into actionable recommendations that influenced product and business decisions
- Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred)
- Fluency with AI tools as a core part of how you work. You use AI to synthesize, analyze, and scale your output, and you think about how to structure data and workflows to take advantage of it
- A communicator who can answer "so what?" without being asked. You know how to find the right stakeholders, manage your own slate of work, and make sure the right people understand what the data is saying and why it matters
- Highly organized, process-oriented, and capable of driving cross-functional alignment
- Strategic thinker who can zoom out to see the big picture while also diving into the details
- Experience working in SaaS or platform products is strongly preferred
- Looker preferred
Benefits
- Hybrid and remote work models based on proximity to office hubs
- Travel to team and company-wide offsites several times a year is fully supported
- Generous Paid Time Off
- Paid maternity, parental bonding, and medical leave for you or your loved ones
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage; for employee-only plans, 100% of premiums are covered, and 50% of family costs are covered
- Free, confidential counseling through BetterHelp
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
- After one year of employment, a $300 home office setup bonus
- Support for continuing education
- A stellar team of coworkers, a really cool office, and lots of fun activities
Company Overview
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