Note: The job is a remote job and is open to candidates in USA. Magnet Forensics is a global leader in the development of digital investigative software that helps protect companies and communities. As a Senior Product Operations Manager, you will own the operational backbone of the product organization, driving key cross-functional initiatives and building processes that enhance collaboration across various functions.
Responsibilities
- Design, and operationalize cross-functional processes across Product, Sales Operations, User Experience, Product Marketing, and Engineering — including clear ownership models (e.g., RACI) that hold each function accountable for its part of the motion
- Run complex, multi-stakeholder programs end to end: define scope, sequence workstreams, manage dependencies and timelines, and drive to decisions rather than status updates
- Identify friction and bottlenecks in how the product org operates, and ship durable process improvements rather than one-off fixes
- Own the recurring operating rhythm of the product org — QBRs, steering committees, executive updates, and planning reviews — including templates, scheduling, content, and follow-through on action items
- Synthesize data and narrative into executive-scannable materials with a clear point of view; make it easy for leaders to make fast, informed decisions
- Coordinate annual/strategic planning and OKR cycles: templates, deadlines, roadmap consolidation, and alignment across functions
- Build and maintain the metrics that define product and revenue health — ARR, NRR, retention, products-per-account, attach/adoption rates, and license/segment mix — and keep methodology consistent and defensible
- Turn ad hoc business questions into repeatable analyses; segment cohorts (e.g., new-logo vs. expansion), size opportunities, and surface the 'so what,' not just the numbers
- Steward data quality and definitions across the product organization so everyone is working from the same trusted source
- Serve as a trusted operational partner to Product, Sales Operations, User Experience, Product Marketing, and Engineering leaders — translating between functions and keeping initiatives moving
- Absorb and stabilize workstreams during transitions and build the documentation and structure that reduce key-person risk
Skills
- 5-7 years of experience in product operations, business operations, strategy & operations, program management, or a comparable analytical/operational role — ideally in B2B SaaS
- A track record of owning cross-functional programs end to end, with the judgment to drive alignment among senior stakeholders who don't report to you
- An understanding of and experience with the product lifecycle and of the Product Management and User Experience functions; and how these roles interface with other functional teams in a high-caliber organization
- Strong quantitative fluency: comfort building models and analyses in spreadsheets, working with SaaS metrics (ARR, NRR, retention, attach, cohort analysis), and reasoning about data quality and methodology
- Working proficiency with SQL and/or BI tools, and comfort querying a data warehouse (e.g., Snowflake) and a CRM (e.g., Salesforce) to answer business questions independently
- Excellent written communication — able to produce clear, executive-ready materials and distill complexity into a crisp recommendation
- A builder bias: you turn recurring work into durable tools, templates, and processes rather than repeating manual effort
- Comfort operating with ambiguity and shifting priorities, and the ownership instinct to make progress without waiting for perfect direction
- Prior experience in a similar Product or Business Operations role
- Experience administering product/roadmap tools (e.g., Aha!), product analytics (e.g., Amplitude), and issue tracking (e.g., Jira)
- Hands-on experience adopting or enabling AI tools within a team, including writing enablement documentation
- Familiarity with go-to-market motions, pricing/packaging, and SKU or product-catalog structures
- Experience supporting or facilitating governance forums (steering committees, planning councils, QBRs)
- Background in a technical, security, or forensics domain, or another domain with a complex product portfolio
- PMP or related Program Management certifications are nice but not a requirement
Benefits
- Generous time off policies
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
- Competitive compensation
Company Overview