Note: The job is a remote job and is open to candidates in USA. SeatGeek believes live events are powerful experiences that unite humans. They are looking for a Senior Product Manager to own the native mobile experience for their iOS and Android apps, focusing on enhancing fan engagement and retention through strategic product management and collaboration with cross-functional teams.
Responsibilities
- Own the vision and strategy for SeatGeek’s native iOS and Android apps — from first open to post-event — creating a cohesive experience that earns a permanent place on fans’ home screens
- Build and execute a roadmap that drives repeat engagement: push notification strategy, personalized content surfaces, re-engagement flows, loyalty mechanics, and native platform capabilities like Live Activities, widgets, and app clips
- Alongside engineering, design, and data science counterparts, drive execution across a mix of fast iterative tests and larger differentiated bets that grow MAU, session frequency, and retention
- Use behavioral data, user research, and mobile platform insights to identify engagement gaps and design experiences that create habitual, high-frequency use
- Partner with marketing and CRM to align in-app experiences with owned-channel campaigns, ensuring push, email, and in-app touchpoints work as a cohesive system rather than isolated efforts
- Partner with marketing and ux to own SeatGeek's presence in the App Store and Google Play — store listing optimization, ASO keyword strategy, screenshot and preview creative, and ratings and review management — treating discoverability as a core growth lever alongside paid and owned channels
- Partner with analytics and engineering on release cadence and app health: track crash-free session rates and performance regressions, coordinate go/no-go decisions, and exercise feature flag and rollback discipline when a release needs to pause
- Stay ahead of the mobile platform curve — iOS and Android capabilities, HIG and Material Design guidelines, and how AI and on-device intelligence can create more personal, timely fan experiences
- Build and maintain strong relationships with internal stakeholders in marketing, partnerships, and operations — advocating for native experiences that compound engagement over time
- Evangelize the native mobile fan experience across the company: share learnings, celebrate wins, and connect native mobile strategy to broader business outcomes
- Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices
Skills
- 5+ years of product management experience with a strong track record shipping native mobile products (iOS and/or Android) at scale
- Deep expertise in engagement and retention — you've built habit-forming loops, push notification programs, personalization systems, or lifecycle features that measurably improved retention and frequency metrics
- Fluency in iOS and Android platform capabilities and guidelines — you understand HIG and Material Design well enough to hold your own with designers, know the constraints and opportunities from push to widgets to on-device ML, and have a strong point of view on how platform conventions should shape the SeatGeek experience
- Hands-on experience with product analytics and attribution tooling (Amplitude, Firebase, Mixpanel, AppsFlyer, or similar) — you build your own dashboards and don't wait for a data team to answer basic retention or funnel questions
- Comfort with the operational realities of mobile shipping — release management, feature flags, crash monitoring, and the judgment to call a rollback when it's needed
- Strong customer empathy and a tasteful eye for great design and UX — you can tell the difference between a feature that delights and one that just ships
- A strong fluency with data: comfortable defining success metrics, diving into analytics, partnering with analysts to build cohort analyses, and making decisions from evidence rather than assumption
- Experience in both iterative, experiment-driven approaches and zero-to-one initiatives that have resulted in measurable business and customer impact
- Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable or similar to communicate ideas effectively to cross-functional partners
- Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity
- 5+ years as an engineer in a role that focused on writing code
- A foundation of technical excellence that your team can look up to
- Knowledge of the technology industry to help your team make good tooling and framework decisions, setting them up for success
- You understand how to lead by setting context and facilitating collaboration between cross-functional partners in product, design, engineering, and leadership
- Product-minded engineering experience, especially products that span native mobile, web, and backend systems
- Experience working in both consumer and enterprise products, as this role uniquely owns fan experiences and rightsholder experiences
- This role requires candidates to be based on the East Coast, with preference given to those in the New York City area
- Ideally, experience with marketplace or ticketing products, or consumer apps in entertainment, sports, or travel where emotional purchase decisions and infrequent usage are core challenges to solve
- Ideally, experience with products that leverage machine learning or AI-powered personalization to surface the right content or recommendation at the right moment
- Experience in the sports technology industry is preferred, but not a requirement
Benefits
- Equity stake
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Eligible for the SG discretionary annual bonus based on individual and company performance
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
Company Overview
Company H1B Sponsorship