Note: The job is a remote job and is open to candidates in USA. Drips is a conversational AI platform that helps enterprise brands and their partners have smarter, more human conversations with customers at scale. The Senior Product Manager will own end-to-end product initiatives, define AI-driven features, analyze data, manage vendor and integration relationships, and build alignment across distributed cross-functional teams.
Responsibilities
- End-to-end delivery of product initiatives across multiple domains simultaneously
- Writing clear, detailed PRDs and functional specs independently, utilizing AI-first workflows at every step along the way
- Customer and stakeholder discovery, translating messy real-world requirements into scoped, buildable features
- Owning relationships with external vendors and integration partners from evaluation through go-live
- Regular communication with exec leadership, including presenting roadmap and status updates with confidence and precision
- Working hands-on with AI and automation tooling to shape, validate, and accelerate product decisions, including defining requirements for LLM-based features and continually evolving your own workflows and tools to fit the problem in front of you
- Querying and evaluating data directly to inform decisions and validate outcomes
- Gaining consensus across Engineering, Customer Success, Sales, and AI/ML without losing momentum
Skills
- * 7+ years of product management experience in B2B SaaS or high-growth startup environments
- * Proven track record in delivery-heavy roles where you shipped product, not just planned it
- * Hands-on experience with AI/ML products, conversational AI, NLP, or messaging platforms
- * API and integration fluency, you understand how systems connect and can own the details
- * SQL proficiency, you're comfortable pulling your own data rather than waiting on analysts
- * An AI-first way of working, you use AI tooling to accelerate your own output without sacrificing quality or judgment, and you actively evolve your workflows and tools as your needs change
- * Demonstrated ability to manage external vendor and partner relationships end-to-end
- * Strong written communication, your specs and updates are clear the first time
- * Proven success leading cross-functional work in a fully remote, distributed organization, building alignment across departments without relying on in-person proximity
- * Prior experience in a product-adjacent role, including engineering, implementation, sales, or customer success
- * Enough technical fluency to read and reason about code in an AI-assisted development environment, so you can ask sharper questions and pressure-test scope with Engineering
- * Interest in prototyping directly to validate an idea or communicate intent faster than a spec can. This is a product role, not an engineering role, you will not be assigned production development work or carry engineering deliverables
- * Background spanning both enterprise and startup contexts
- * Experience building product for enterprise healthcare, particularly with insurance payers, and familiarity with the compliance and regulatory constraints that come with it
Benefits
- Fully remote role, working with fully remote teams
Company Overview