Note: The job is a remote job and is open to candidates in USA. Point-of-Care Partners is a health information technology management consultancy and provider of strategic electronic health record solutions serving healthcare, life science, and technology organizations. The Account Manager will manage agency and pharmaceutical client accounts, coordinating cross-functional teams, project timelines, budgets, deliverables, and client engagement for life science projects.
Responsibilities
- Partner with the Account Director and General Manager, Life Sciences, to help scope relevant and impactful resources that will meet the goals and objectives for a life science brand client
- Manage account deliverables to ensure the client’s marketing and creative goals are met
- Drive and manage the workflow of all project team members to ensure the best quality of deliverables
- Develop and manage project timelines and resource capacity support through Microsoft Planner
- Develop milestones and timelines for accomplishing projects and completing deliverables according to customer agreed upon scope of work (SOWs) for both internal team and external client reviews
- Orchestrate internal resources and freelance help in accordance with project specifications and timelines
- Collaborate with internal staff, subject matter experts, and freelancers, providing ongoing guidance to the project team regarding items including but not limited to structure, scope of content, technology requirements, art and design, and development needs
- Actively participates in content development discussions to ensure client objectives and expectations are being met
- Proactively foster and maintain successful client engagement while also participating in client status meetings
- Create monthly hourly tracking reports for those projects that are to be billed hourly
- Serve as a core resource for POCP life science clients
- Check changes and approve versions of the project at various required stages
- Assist with SOW development
- Track progress to SOW estimates from a time management perspective and flag any delays, additional resources needed, or the need to be more efficient with time spent
- Create, maintain, and issue weekly status reports as well as daily, annual, and weekly schedules to help manage expectations for external and internal clients
- Manage project budget and monitor through the project cycle to ensure working as efficiently and effectively as possible
- Strive to enhance client engagement and deliverables by fostering a consultative approach in all client interactions
- Desire to learn new areas within the healthcare industry and apply that understanding in daily internal and external conversations
Skills
- • Bachelor's degree
- • 3+ years of experience in account management and project management within Pharma, agency experience required
- • Strong business knowledge in client services/project management, the pharmaceutical industry, the healthcare market, and the medical industry
- • Working knowledge of the relationship between graphic design, editorial, technical and production processes
- • Must be a self-directed professional, able to multi-task and lead cross-functional teams
- • Must have strong organizational, interpersonal and communication skills
- • Excellent ability to work independently, yet seamlessly integrate activities and collaborate with remote teams
- • Proactive ownership of projects while maintaining relationships in a way that is motivating and endearing to team members
- • Welcomes a varied workload; ability to work with internal and external team members to ensure projects/services sold to clients meet specifications, timelines, and quality standards
- • Exhibits utmost professionalism and competence when working with clients, contributing substantially to client satisfaction through flawless project management
- Agency account management and Pharma experience are required
- • 5+ years of experience in agency account management and project management
- • Strong understanding of accounting and financial reporting principles and practices
- • Experience using Veeva, SharePoint, Microsoft Planner, and Microsoft Teams are a plus
Benefits
- Professional growth opportunities
- Flexible work-life balance
- Continuous learning
- Virtually remote operating environment
- Flexibility within a traditional linear work schedule
- Employee Stock Ownership Plan (ESOP)
- Bonus structure
- Path to equity
- 401k match program
- Unlimited Paid Time Off
- Monthly remote-office stipend
Company Overview