Note: The job is a remote job and is open to candidates in USA. Balto is powering a new era of knowledge work in the contact center, and they are seeking a win-oriented Senior Product Manager to help drive the next stage of their product. In this role, you'll lead new features and products, own the strategy and roadmap for a product area, and work cross-functionally to establish Balto's leadership position in the market.
Responsibilities
- Serve as the lead product manager for a product suite, capable of leading net-new products from concept to launch
- Drive the product strategy and roadmap to establish a leadership position in the market
- Tie product bets to measurable business value: define the customer and company outcomes each initiative should drive, and own hitting them
- Develop a deep understanding of target customers and the competitive landscape to identify market and product opportunities
- Create user stories and product requirements that help designers and engineers translate insight into software that delights customers
- Prioritize the list of features to achieve the overarching strategy and business objectives
- Work collaboratively with marketing, sales, customer success, and support teams to launch products and ensure success across the customer lifecycle
- Collect and analyze qualitative and quantitative data to measure product success and glean new insights
- Complete usage and competitive analysis reporting
- May manage and mentor other members of the product team
Skills
- 5+ years of product management experience, preferably in B2B SaaS
- A track record of products that created real business value, for customers and for the company, not just a list of things you shipped. You can speak to the metrics you moved and the wins you drove
- Experience creating a high-level vision and plan, and communicating it throughout the organization effectively
- Able to structure and process qualitative or quantitative data and draw insightful, actionable conclusions from it
- Experienced and comfortable working at the technical level, understanding APIs and data
- Hands-on experience with agile development processes, including breaking a big vision into bite-size milestones, writing user stories, and prioritizing the backlog
- Ability to make decisions on their own
- Experience planning, organizing, scheduling, and meeting deadlines in an efficient and productive manner
- Speaks and writes clearly and concisely in a manner appropriate to the intended audience
- A strong desire to understand others' viewpoints and learn how things work
- Will not let important details or information slip through the cracks
- A team player who brings a 'can do' attitude to work every day
Benefits
- Fully remote: work from anywhere in the US
- Competitive salary, equity, and great benefits: healthcare, 401(k), unlimited PTO, and learning stipends
Company Overview